Our Coronavirus Response

We’ll take on tomorrow, together.

Last updated April 2, 2020

As the coronavirus situation evolves, we’ve taken several steps to prioritize your health and financial stability. Based on the latest information and guidance from authorities like the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we’ll continue to modify and update our response while keeping you at the center of everything we do. From our $1 million community commitment, to getting you through financial hardship and making sure you can easily access your accounts, you’ll find everything we’re doing to help right here.

A message from our President and Chief Operating Officer

We appreciate the trust you place in us, and we want you to know that the health and safety of our clients, colleagues and communities are our top priorities. Like you, we’re continually monitoring coronavirus developments and following guidance from relevant authorities.
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We’re helping clients get back on their financial feet

Financial hardship programs are available now

Borrower Assistance
You may be eligible for immediate help including extensions, waived late fees or waived penalties through our Borrower Assistance Programs.

Temporary Assistance Loan
Starting at 1% APR, our shorter term, no collateral loans are easy to apply for and quickly funded—you could have your money as soon as the same day.1 Available to existing clients only. To learn more and apply, sign on to online and mobile banking.

Support through the C.A.R.E.S. Act
The Coronavirus Aid, Relief, and Economic Security Act is a $2 trillion relief package including rebates for individuals, small business loans, increased unemployment benefits and a variety of tax breaks. Through CARES and the Small Business Administration, KeyBank is offering eligible clients small business Paycheck Protection Program loans.

Stay connected
Online, by phone, by appointment or at ATMs, you can always stay on top of your finances.

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Check balances, deposit checks, pay bills, and more – easily and securely, without leaving home.

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Need help?
1-800-539-1539

Mon. to Fri. 7 AM to midnight
Sat. and Sun. 8 AM to 9 PM

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24/7 customer service

1-800-KEY2YOU® (539-2968)

For TDD/TTY devices, call 1-800-539-8336.

As we work with clients through these challenging times, you may experience a longer than usual hold time when you call us. We value your time. If you leave a message or ask for a return call, you can trust that we will get back to you as soon as possible.

Locations

We’re serving clients at all our ATMs and by appointment at most branches. Contact us for safe deposit box access.

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Our support for businesses

Small Businesses
As a top national Small Business Administration (SBA) lender, we have a variety of options and programs built to keep businesses running, as well as decades of experience with government programs. To learn more about the newly passed Paycheck Protection Program legislation, fill out a contact form at key.com/small-business/stimulus.

To find out more about the SBA disaster recovery loans, visit disasterloan.SBA.gov.

For any service-related questions, contact us at 1-888-KEY4BIZ (539-4249).

Businesses & Institutions
You can rely on us for stability through changing economic cycles. Our capital structure and liquidity are sound, with strong earnings growth and seven years of positive operating leverage. As we move through this cycle, our relationship managers are on hand to discuss industry impacts and options.

To find out more about how we’re working to keep businesses connected, visit key.com/businesses-institutions/covid-19.

Wealth management support

Key Private Bank
Our offices are temporarily closed, and Florida offices are available by appointment during limited hours. As always, your Key Private Bank team is available directly by phone or email.

For Key Private Bank client services, call 1-877-634-2968.

Florida office appointments are available Tuesdays and Thursdays from 10 AM to 12 PM. Call us to schedule your appointment.
Naples: 1-239-659-8830, Ft. Myers: 1-239-466-2500, Palm Beach Gardens: 1-561-775-6527.

Key Investment Services®
Our Key Investment Services® dedicated service team is available at 1-888-547-2968.

Your Daily Investment Brief
Key Private Bank brings clarity to uncertain market conditions with daily investment briefings based on the latest information and insights we gather through our network. Here, you'll find our expert analysis and strategies for navigating market tensions.
Daily Briefs

Stay safe from coronavirus scams

Your security and privacy are important to us, and even more so during times of uncertainty. Be aware that coronavirus could accelerate activities of cyber criminals who prey upon the public's concerns.

To help keep safe, get tips and information on the latest threats at key.com/privacy-security.

Self-service tools

Easy-to-use tools you can use for simple banking tasks.

Frequently asked questions

If I’m having financial difficulties, what can I do?

There are several ways we are helping our clients. Learn about our Borrower Assistance programs.

I need to stop a payment, how can I do this?

In online banking, upcoming activity is displayed in the account details page of each account. Select the payment you would like to stop to edit or delete it. In the mobile app, scheduled payments can also be canceled by selecting the “+” button and red activity icon. Select the payment you wish to cancel in the Bill Payments menu.

How can I find a branch that’s still open?

To help keep our communities safe, we’ve closed all of our lobbies and certain branches. Branches that remain open will operate as drive-thru and appointment-only to serve our clients’ needs. To find a branch or ATM near you or make an appointment, visit our branch locator.

Some branches are open by appointment only. What sort of banking can I do during one of these appointments?

You can complete any usual banking during a scheduled appointment, such as opening a new account or loan, having a financial wellness review, or discussing account questions. You will need to bring your identification. To make an appointment, call your branch or schedule an appointment online.

I heard the federal tax deadline was extended. How does that impact contributions to IRAs and health savings accounts (HSAs)?

Yes, the tax deadline for federal returns and any tax payments was recently extended to July 15, 2020. Taxpayers also have more time to make contributions to their IRAs and health savings accounts to help lower their 2019 taxable income. Contributions can be made to both types of accounts until July 15. Also, clients impacted by the coronavirus can take a coronavirus-related distribution (CRD) from their IRA of up to $100k without penalty (please consult your tax consultant).

For calendar year 2020, required minimum distributions (RMDs) have been waived (please consult your tax consultant). To fill out the RMD waiver or if you have any questions, call 1-800-539-2020; clients using a TDD/TTY device: 1-800-762-4833.

Company Information

KeyBank remains financially strong and committed to working together with you

Market Insights

Updates and information on the virus and investments

News Releases

Find all the details of our coronavirus response in our latest press releases

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Certain restrictions apply. Please log into online/mobile banking for additional terms and conditions.

All credit products are subject to credit approval.

Investment products are:

NOT FDIC INSURED NOT BANK GUARANTEED MAY LOSE VALUE NOT A DEPOSIT NOT INSURED BY ANY FEDERAL OR STATE GOVERNMENT AGENCY

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