We appreciate the trust you place in us, and we want you to know that the health and safety of our clients, colleagues and communities are our top priorities. Like you, we’re continually monitoring coronavirus developments and following guidance from relevant authorities.
We recognize that some of our clients may face financial challenges as a result of illness and/or business interruption. If you're experiencing financial hardship, we're prepared to help - contact us at 1-800-KEY2YOU® (Clients using a TDD/TTY device: 1-800-539-8336). For our business and commercial clients, please reach out directly to your Relationship Manager.
As part of Key’s commitment to help reduce the spread of coronavirus, many of our employees are now working at home to serve you and to keep operations running smoothly. Some branches have temporarily closed, and those that remain open will operate as drive-thru and by appointment only.
We also recognize that many of our teammates are facing their own challenges and hardships right now. To help, we’ve implemented flexible work arrangements, additional paid leave for employees who are ill or need to care for a loved one, and premium pay opportunities and childcare reimbursement for those who must report to their worksite to perform their duties. Key also covers the cost of coronavirus testing, and waives all copays and deductibles related to virtual and Telehealth doctor visits or consultations.
Given the high degree of uncertainty we are all experiencing, it’s understandable that our clients and even our teammates have questions about Key’s financial strength as we navigate this crisis. Fortunately, we can confidently say that Key remains a secure place for our clients’ money and business and for careers.
While the current pandemic and its impact on the economy may bring to mind aspects of the 2008 financial crisis, there is one significant difference. In that financial crisis, the banks were the problem; today, we are part of the solution. We are stronger, better capitalized and more liquid and we stand prepared to support our employees, our clients, and our communities in managing through these difficult times.
We will get through this together
We appreciate the trust you place in us and we are committed to standing with you. Key has a long and strong history that has seen us prevail through many challenging times – but we have always been there for our clients, for our colleagues and for our communities. We pledge to continue that legacy. I invite you to follow the latest on our response at key.com/coronavirus.
Chairman, Chief Executive Officer and President, KeyCorp