Interview

What is leadership like in the Contact Center?

Everyone on my team is looking to grow their career and we are all open to coaching. Leadership is very welcoming. We don’t have one boss lording over everyone from a closed office. There are no egos. We are one big team supporting each other. I give credit to management for the culture they are instilling. They are approachable, regardless of the issue – if have a question, I can go straight to their office and just ask.

Has Key contributed to your career advancement?

I was very young when I joined Key and I didn’t have the confidence I feel I have now. KeyBank provides extensive training, exposure to a variety of experiences and mentoring that has helped me grow. I’ve advanced through five different roles in three years. I started as a Specialist and now I’m leading a team. I don’t know where I’ll go from here, I’m pretty happy right now, but I know there are back office, management and branch opportunities available to me in the future if I choose to pursue them.

Do you feel your results are rewarded?

Definitely. When we meet our metrics we receive quarterly bonuses over and above our regular pay. We also accumulate Appreciation Points that can be redeemed for gift cards or cash equivalent – every month I generate enough points to help with groceries or my car bill. Also, leadership acknowledges my work by putting me on special projects and trusting me with increasing responsibility.

Key is an Equal Opportunity and Affirmative Action Employer.