Why is KeyBank on Twitter?
At Key, we value the perspective of each of our customers. We look at social media as a great opportunity to engage with people in a new and exciting way.
What kind of questions will KeyBank respond to via Twitter?
Our goal is to respond to compliments, questions, and constructive criticism from current and prospective Key customers. We will particularly focus on feedback that we can use to refine our processes and help us deliver excellent customer service.
How do I know if I'm communicating with an actual KeyBank representative?
Any tweet or direct message from Key will display the @KeyBank_Help username. You can learn more about our Twitter customer service team on our Twitter page.
How will I know if KeyBank has responded to my tweet?
Tweets or direct messages from @KeyBank_Help will work just like any other Twitter communication that you send and receive. This can vary based on how you personally access Twitter.
Why does KeyBank ask me not to send confidential information via Twitter, even via a direct message?
Protecting client information is very important to Key. For your protection, we will never ask for or send sensitive information over an unsecure channel.
What happens if I tweet a customer service issue to KeyBank after normal business hours?
A tweet to @KeyBank_Help sent after our normal business hours (8 a.m. - 5 p.m. Eastern time) will be received the next business day by the Customer Service team. At that time, @KeyBank_Help will review the post and reply accordingly.