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KeyBank's Self Service Phone Number

800-KEY2YOU (800-539-2968)

At Key, account information and customer service are just a phone call away. Looking for an added level of banking convenience? Key has it for you: account information 24 hours a day over the phone. With Key's automated banking service, you can check your personal bank accounts anywhere you have access to a phone.

Options are available in both English and Spanish.

Our automated banking service offers instant information 24 hours a day. Call 24 hours a day and simply follow the recorded menu. All you need is a touch-tone phone and your account number or credit card number. You'll also be asked for your Key Telephone Access Code. On the road and don't remember your account number? You can also access the system by using your ATM or debit card with its associated PIN.

How to access the automated telephone system

Give Key’s simple, automated telephone service a try now. It's as easy as 1-2-3.

  1. Dial 800-KEY2YOU (800-539-2968) and follow the recorded menu instructions
  2. Enter the number of the personal account or credit card you want to inquire about, followed by the # sign
  3. Enter your Key Telephone Access Code, followed by the # sign

On the road and don't remember your account number? You can also access the system by using your ATM or Debit card with its associated PIN.