Be Aware: Key Clients, Vendors May Get New Phishing Email

March 2013 - Be aware of dangerous new phishing emails that claim to be from KeyBank and may contain a .zip or other attachment.

What to Know:

  • Reports say some individuals, companies, and KeyBank vendors are receiving fraudulent emails from parties claiming to be KeyBank and recommending they open an attachment or click a link.
  • These emails are not from KeyBank and should not be trusted.
  • Phishing emails frequently have attachments and links to Web pages that host malicious code that can infect your computer.

What to Do:

  • Do NOT open any attachment or follow any Web links in suspicious emails.
  • Continue to use security best practices such as typing the address of the website you want to access instead of bookmarking "favorites" links.
  • For customers or businesses, if you clicked on the link or opened the attachment, contact the KeyBank Fraud Hotline at 1-800-433-0124.
  • For KeyBank vendors and suppliers, contact your Information Security or IT support team for help.
  • Forward the message to emailfraud@keybank.com.