Be Aware: Key Clients and Non-Clients May Get New Phishing Email, Texts and Calls

June 2013 - Be aware of dangerous new phishing emails, texts and calls that claim to be from KeyBank asking for account or personal information.

What to Know:

  • Reports say some individuals, companies, and KeyBank vendors are receiving fraudulent emails from parties claiming to be KeyBank and asking for account and personal information.
  • These emails are not from KeyBank and should not be trusted.
  • KeyBank will not contact you to ask for account information or a social security number over the phone or via email or text messaging.
  • Phishing emails frequently have attachments and links to Web pages that host malicious code that can infect your computer.

What to Do:

  • Delete the email or text message.
  • Hang up if you receive a phone call.
  • Do NOT open any attachment or follow any Web links in suspicious emails.
  • Continue to use security best practices such as typing the address of the website you want to access instead of bookmarking "favorites" links.
  • For customers or businesses, if you clicked on the link or opened the attachment, contact the KeyBank Fraud Hotline at 1-800-433-0124.
  • For KeyBank vendors and suppliers, contact your Information Security or IT support team for help.
  • If you are not a KeyBank client and have inadvertently clicked on a link in a phishing email or given your account or personal information over the phone, contact your bank immediately.