Scammers are sending fictitious email messages, allegedly initiated by the Office of the Comptroller of the Currency (OCC), regarding funds purportedly under the control of the OCC.

Any communication claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities.

What to Know

  • Typically, suspicious/fraudulent emails are unsolicited and appear to come from a legitimate source that wants you to provide important security or account access information. Fraudulent emails often include a request to take action by following a link or by calling a telephone number.
  • Consumers have reported receiving email messages from the following email addresses, which are not associated with the OCC: [], [], and []. The communication may include a fictitious “Approval of Funds” letter. The perpetrators may request, among other data, bank account information, including bank statements, with the purported purpose of making a large dollar deposit into the potential victim’s account.
  • Consumers should not respond in any manner to any proposal supposedly issued by the OCC that requests personal account information, or that requires the payment of any fee in connection with the proposal.

What to Do

  • If you receive a suspicious email that appears to come from the OCC, your bank or another entity with an urgent tone about an account and a request to provide important security or account access information by clicking a link or calling a phone number, do not take the requested action. Take a screen shot of the email, attach it in an email and send it to, then delete the email.
  • The OCC recommends that consumers file complaints:
    • by email at;
    • by mail to the OCC’s Special Supervision Division
      400 7th St. SW
      MS 8E-12
      Washington, DC 20219;
    • by fax to (571) 293-4925;
    • or by calling the Special Supervision Division at (202) 649-6450
  • If you discover a fraudulent transaction on your KeyBank account, immediately contact the KEY2YOU call center at 800-539-2968.


This material is presented for informational purposes only and should not be construed as individual advice.

KeyBank does not provide legal advice.