Fraud Awareness and Prevention
Recognizing types of fraud
Fraudsters look for ways to gain trust and information they can use to gain access to your account. Know what to look for so you can help stop identity theft and fraud while protecting your accounts.
Safeguard your information
KeyBank does keep in touch with clients and provide service through legitimate calls, emails and texts. However, we will never contact you to provide or verify your:
- Full Social Security or account numbers
- One-time password
- Username or password
- Answers to security questions over the phone
What to do if you receive a fraudulent call, email or text.
- Hang up on questionable callers and do not respond to or click on questionable emails or texts. You can look up the company’s official customer service number and directly contact them to confirm any information.
- Call KeyBank at 1-800-KEY2YOU® (1-800-539-2968).
For clients using a TDD/TTY device, please call 1-800-539-8336.
More ways to protect yourself against fraud
Monitor your accounts daily. Set up Account Alerts in online and mobile banking to monitor your account balance, debits and credits and to receive immediate alerts when user ID, password or personal information have been requested or changed.
Create strong passwords. Passwords should be lengthy, contain both numerals and letters, and not be used for more than one site.
Protect your login information. Do not store it on or even beside your device.
Give unique answers to security questions. Make sure your answers cannot be found with an internet search.
Ignore spam and don’t click. Phishing emails can be very subtle and may contain links or downloads infected by malware.
Install and update firewalls and anti-virus systems. These will help you keep unauthorized users out of your computer.