Be aware: New phishing activity targets Key clients.

April 2014 - Be aware of dangerous new phishing emails that claim to be from Key asking for account information.

What to Know:

  • Reports indicate some individuals have received fraudulent emails from parties claiming to be Key and asking for Online Banking account and/or personal information.
  • These emails are not from Key and should not be trusted.
  • KeyBank will not contact you via email, phone, or text messages to ask for your account information or log on credentials.
  • Phishing emails usually have attachments or links that send users to Web sites that host malicious code that can infect your computer.

What to Do:

  • Look for signs that it may be a phish; urgent tone, asked to take immediate action, you see a different URL than the link name when hovering over the link, a lack of personalization in the message. Review signs of a phish.
  • Do NOT click any Web links, or open any attachments, in suspicious emails.
  • If it appears to come from Key, forward the message to, then delete the message from your email inbox.
  • For clients or businesses, if you clicked on the link or opened the attachment, immediately contact Online Banking Support at 1-800-539-1539.
  • For KeyBank vendors and suppliers, contact your internal Information Security or IT support team for help.
  • Continue to use security best practices such as typing the address of the Website you want to access instead of using bookmarked "favorites" links.
  • If you are not a KeyBank client and have inadvertently clicked on a link in a phishing email or given your account or personal information over the phone, contact your bank immediately.