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November 2015 - Reports indicate that some individuals have received fraudulent emails from parties claiming to be from Key asking them to open an attached loan document.

What to Know:

  • The email claims to be a follow up communication to provide a copy of a requested loan application.
  • The attachment called “loan.doc” is phony and should not be clicked or opened.
  • These emails are not from Key and should not be trusted.
  • Phishing emails usually have attachments or links with malicious code designed to infect your computer or mobile device with the intent to access your account online and obtain funds fraudulently.

What to Do:

  • If you receive this email, which appears to come from Key, immediately forward the message to, then delete the message from your email inbox.
  • For Key clients or businesses, if you clicked on the link or opened the attachment, immediately contact Key’s Fraud & Disputes Hotline at 800-433-0124.
  • If you are not a Key client, received this email and clicked on a link or opened the attachment, contact your bank immediately.

This material is presented for informational purposes only and should not be construed as individual advice.

KeyBank does not provide legal advice.

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