Returned Tax Payment Phishing Activity

November 2013 - We have been alerted to an increased number of email phishing attempts intended to obtain personal information from our banking customers. In these attempts, phishers claim to be bank staff or government agency staff with urgent messages regarding customer accounts.

What to Know:

  • Criminals are attempting to obtain personal information by sending email messages advising an urgent need for your immediate response to a problem with your account.
  • These phishing e-mails appear to have been sent from your financial institution and/or a government agency.
  • KeyBank will not contact you to ask for account information or a social security number over the phone or via email or text messaging.

Email recipients are directed to click on a link to website or to open an attachment. Links may lead to fraudulent websites that could infect your computer with malicious software. Clicking on attachments associated with these types of phishing emails could infect your computer with malware.

What to Do:

  • Be on the watch at all times for unusual or suspicious email messages regarding your accounts; pay even more attention during holiday seasons when phishing attempts typically increase.
  • Do not open any attachments or links in suspicious email messages.
  • Email recipients who mistakenly clicked on a link or an attachment should immediately contact their IT support to ensure that computers have not been infected by malicious software.

To speak with someone if you believe you are a victim of identity theft call 800-433-0124 - Monday through Friday, 8am to 9pm, Saturday and Sunday, 9am to 6pm EST.

Suspicious email messages that appear to come from Key should be forwarded to