Be aware: Sophisticated phishing attempts on the rise

June 2014 – Key continues to see increased phishing activity claiming to be from Key.

What to Know:

  • A rash of phishing emails appearing to come from Key has been recently reported.
  • These phishing emails are increasingly sophisticated, and are directed toward business and consumer clients.
  • They have familiar graphics that make it appear it is from Key, with links asking the user to verify their Online Banking account information. These emails are not from KeyBank and should not be trusted.
  • Upon clicking a link, users are directed to a fake web page that is nearly identical to Key’s Online Banking sign on page. If the user logs in, their username and password can be harvested for use to fraudulently obtain funds.
  • Key will not contact you via email, phone, or text messages to ask for your account information or sign on credentials.

What to Do:

  • Look for signs that it may be a phish; urgent tone (e.g. threat of account suspension); request to take immediate action (e.g., click a link, open an attachment); not personalized with the recipient's name in the message. Review signs of a phish.
  • Do NOT click any links, or open any attachments, in unsolicited emails asking you to verify your account information.
  • If it appears to come from Key, forward the message to, then delete the message from your email inbox.
  • When accessing a web site where you will enter a username and password, always type the URL (e.g., into the browser. Never use links in an email message or a saved “favorite” link to sign on to a bank site or others sites where personal information will be entered.
  • For clients or businesses, if you clicked on the link, immediately contact Online Banking Support at 1-800-539-1539.