Be Aware: New Telephone Phishing Scam

March 2013 - Be aware of a new telephone phishing scam where someone claims to be from KeyBank asking for account or other personal information.

What to Know:

  • Reports say individuals are receiving telephone calls from parties claiming to be from KeyBank regarding account and other personal information.
  • The calls may be from a person or an automated system.
  • These phone calls are not from KeyBank and should not be trusted.
  • Key does not make unsolicited calls to request or verify account or other personal information via the phone.

What to Do:

  • Be suspicious of any unsolicited phone calls, voice mails or text messages that request personal or account information.
  • If you receive a suspicious call, hang up and contact Key at 1-800-KEY2YOU, or your relationship manager, to verify that the call is actually from Key. Do not use the phone number or other contact information provided to you in the suspicious call.
  • If you think your account information has been compromised, call the Fraud Hotline at 800-433-0124.