Your Business Is Our Priority: Information on COVID-19

March 2020

Your Business Is Our Priority: Information on COVID-19

The financial landscape is changing by the hour but what has remained constant throughout this period of economic turmoil is our commitment to you. We have been through changing economic cycles over many years, and our business clients rely on us to provide guidance and stability as we help them evaluate and take advantage of market opportunities. We want to assure you that we are here to serve your business’s financial needs.

We recognize that you may have questions related to your business operations and the impacts this will have on your industry. Our Relationship Managers are available to meet with you by phone, email and video conference. We encourage you to reach out to us for the support you need to navigate this unprecedented time.

Key’s Financial Strength

As we navigate this crisis, it’s natural for you to have questions about Key’s financial strength. KeyCorp is financially strong, and we are committed to our continued financial health.

Key’s capital structure and liquidity are sound, with strong growth in earnings and seven years of positive operating leverage. Since the 2008 financial crisis, the bank has significantly improved its risk profile through disciplined credit and risk management.

Key is viewed as "well capitalized" by federal banking regulators while our liquidity position (cash and equivalents to meet our funding needs) is double the normal target. Key’s strength is further reflected through our investment grade credit ratings from the primary credit rating agencies.

The steps we have taken to ensure our soundness allow us to serve your needs during this time of economic uncertainty.

Online and Mobile Banking

Authorized users can track business expenses, monitor accounts, pay bills and automate loan payments through KeyBank Business Online or KeyNavigator.

Authorized commercial real estate borrower clients can view their loan balances, payment histories, billing information and more at Key2CRE. Authorized commercial real estate investors can also access Key2CRE to view their portfolio information.

Lockbox sites remain available and we are taking extra precautions including social distancing, frequent cleaning and use of gloves. Should a site need to be closed, we have plans in place to relocate sites to minimize impacts and delays.

Stay up to date on Key’s coronavirus activities.

KeyBank Member FDIC.

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