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Complete User Guide Sections

Section 1 - Introduction

KeyNavigator Mobile has a streamlined and simplified user interface that allows you to easily and efficiently complete important business transactions when you are out of the office or simply away from your desk during critical timeframes. KeyNavigator Mobile is optimized for the mobile web, allowing you to access the site from any mobile phone or tablet that is equipped with a mobile browser and internet connection.

Authorized KeyNavigator Mobile users can:

  • Approve pending wire transfers and ACH transactions
  • Review both account summary and detail information, search transactions, and execute book transfers
  • Make decisions on suspect positive pay items
  • Initiate domestic and international wire templates
  • Approve and edit user capabilities and reset user passwords
Section 2 - Product Overview

KeyNavigator Mobile is an extension of the KeyNavigator online website that has been optimized for mobile phone web browsers. It is not a mobile phone application (app):

  • An app is a software application that a user downloads onto a mobile device.
  • A mobile phone optimized website is a site that allows users to access the site from any mobile phone's web browser.

There is no additional service charge to you. However, your standard mobile carrier rates and fees apply.

2.1 User Requirements & Entitlements

Since KeyNavigator Mobile is not a stand-alone service, you must be a registered KeyNavigator user to have access to KeyNavigator Mobile.

Once you are enabled for KeyNavigator Mobile, all existing KeyNavigator entitlements and authorizations are duplicated for KeyNavigator Mobile, limited to the services available through your mobile service.

You can access KeyNavigator Mobile by visiting m.key.com/keynavigator from your mobile web browser. You can save this website as a favorite by adding it to your home screen or saving the link as a bookmark. Refer to your device online help for more details.

NOTE: KeyNavigator Mobile does not have the capability to initiate payments. Payments can only be initiated through the full KeyNavigator website.

2.2 User Enrollment & Log-on

To enroll in KeyNavigator Mobile, contact your Payments Advisor to submit an enrollment customer service order. Once the customer service order has been approved, you will sign-in to KeyNavigator Mobile using the same log-in ID and password you use for the full KeyNavigator website.

Once you are enrolled in KeyNavigator Mobile, any company user entitled to use KeyNavigator Self Service can then give access to KeyNavigator Mobile to other users at your company. You can log into the KeyNavigator Self-Service module found on the full KeyNavigator website to grant mobile access.

The first time you log in, you will receive the Terms of Use and Security Verification screens. If you agree to the above terms of use, click the I Agree statement and answer the Security Verification question. You will not receive these screens after your initial login.

2.3 Supported Devices

KeyNavigator Mobile is accessible by all smartphones and tablets equipped with updated web browsing capability and an internet connection.

Section 3 - Search & Reporting Functionality

3.1 View Intraday or Previous Day Reports

From the KeyNavigator Mobile home page, tap Account Information. The following menu will then become available on the screen

  • Depending on which report you would like to view, tap either IntraDay Report or Previous Day Report. The next screen will then display based on your selection

Within each report you can filter and sort transactions to view additional details.

3.2 Viewing Intraday Report Details

  • Tap the right pointing arrow (>) button to view your IntraDay account details.
  1. From the account details page, each credit and debit that is underlined is a hyperlink that can be clicked to view more specific details
  • After choosing a specific account, tap All Transactions to view a list of all transactions at the same time (rather than by transaction group).
  • Tap Get More to view more transactions
  • Tap the Magnifying Glass to search for an account or transaction.
    1. To bring an account or transaction to the top of the list, type the first few letters or numbers of the account or transaction in the search box.
    2. To return to the account or transaction list, delete the text entered from the search box.

3.3 Viewing Previous Day Report Details

  • Tap the right pointing arrow (>) button to view Previous Day account details.
  1. From the account details page, each credit and debit that is underlined is a hyperlink that can be clicked to view more specific details.
  • Tap All Transactions to view a list of all transactions at the same time (rather than by transaction group).
  • Tap Get More to view more transactions.
  • Tap the Magnifying Glass to search for an account or transaction.
    1. To bring an account or transaction to the top of the list, type the first few letters or numbers of the account or transaction in the search box.
    2. To return to the account or transaction list, delete the text entered from the search box.
  • Tap the Date button to set a date to see transactions for a specific date. Scroll to select the date and then tap Set to set the date and see results for the date selected or Cancel to return to the previous screen.

3.4 Search Transactions

  • From the KeyNavigator home page, tap Account Information, then select Search Transactions
  • Select the item you would like to base your transaction search on
    • Current Day

      Your options include searching by the current date, the previous day, the past 5, 15, or 30 days or you can enter your own custom date. When the appropriate has been chosen, click Search.

    • Select Transaction Group

      To choose a transaction group to search, tap the group or groups you would like to search. When you tap a group, your selection is confirmed with a checkmark appearing to the left of the name of the transaction group. When the appropriate selections have been made, click Search.

    • Select Accounts

      Choose which account(s) you would like to include in the search. When you tap an account, your selection is confirmed with a checkmark appearing to the left of the name of the account. When the appropriate selections have been made, click Search.

  • Select Amount Range

    This section allows you to enter a range of amounts to narrow the search. You do have to specify a starting amount. When you have entered the appropriate amount(s), click Search.

  • After the search results load, you can tap:
    1. Get More for more results.
    2. Save Search to save the search to the Select Saved Search option for future use.
    3. The back arrow to return to the previous screen.
Section 4 - Account Transfers

4.1 Initiate an Account Transfer

  • From the KeyNavigator Mobile homepage, tap Account Information, then select Account Transfer.
  • The following options will then be available from the Account Transfer screen
    1. Tap Transfer From to select the account the funds will be transferred from. Use the options at the bottom of the screen to make your account selection and choose done. Your selection will then show in the bar under the Transfer From option.
    2. Tap Transfer To to select the account the funds will be transferred to. Use the options at the bottom of the screen to make your account selection and choose done. Your selection will then show in the bar under the Transfer To option.
  • In the Amount field, select the dollar amount to be transferred during the transaction.
  • The Memo field is an optional field to place any notes you may have regarding the transaction.
  • When all of the necessary information has been completed, tap Continue.
  • The next screen will be the Review Transfer Screen where details of the transfer can be reviewed before being submitted. If all of the information to be submitted is correct, tap Submit to complete the transfer.
  • After the transfer has been submitted, the transfer confirmation screen will appear. You then have the option to create another transfer by tapping Create Another Request.
Section 5 - Positive Pay Authorization & Decisions

5.1 Decision Same Day / Next Day Positive Pay Items

You can tap Edit from the Same Day or Next Day Items screen to items immediately access and bypass viewing individual item details. If you would like to view the individual item details, review the following steps provided below.

  • From the KeyNavigator Mobile homepage, tap Positive Pay to open the Positive Pay menu of options.
  • Tap the right pointing arrow (>) button next to either Same Day Positive Pay or Next Day Positive Pay to select the appropriate option for your transaction. The next screen will display the following based on your selection.
  • There are several options KeyNavigator Mobile offers you to review before submitting a final decision:
    1. Tap the right pointing arrow (>) button to view an item and its associated check image.
    2. Tap the Edit button to edit any items requiring a decision.
  • Tap the gray circle to the left of the item detail to check mark the item to decision it as either pay item or stop item, depending on the default decision.
  • When all the necessary portions of the item have been reviewed, tap Save to save the decision. This will save the item as either a pay item or stop item based on your selection. After tapping save, you then will be taken back to the items screen to view the decisioned items.
  • Tap Cancel to exit from edit mode and/or to cancel the decision.

5.2 Decision Same Day / Next Day Positive Pay Secondary Authorizations

  • From the KeyNavigator Mobile homepage, tap Positive Pay to open the Positive Pay menu of options.
  • Tap the right pointing arrow button next to either Same Day Positive Pay Authorizations or Next Day Positive Pay Authorizations to select the appropriate option for your transaction. The next screen will display the following based on your selection.
  • There are several options KeyNavigator Mobile offers you to review before submitting a final authorization decision.
    1. Tap the right pointing arrow button to view an item and its associated check image.
    2. Tap the Edit button to edit any items requiring a secondary authorization decision.
    3. Tap Authorize Pay to authorize payment of a same day item. The item will then be decisioned as ‘authorized’ and you will be taken back to the Same Day Items decision screen.
  • Tap Stop Item to decision the item as Pay Not Authorized. You then will be taken back to the Same Day or Next Day Authorization items screen depending on your selection.
  • TapCancel to exit from edit mode and/or to cancel the decision.

5.3 Reverse a Positive Pay Decision

  1. From the Positive Pay screen, select the item that you would like to reverse the decision on.
  2. Tap Edit to open the item detail.
  3. Tap the checkmark to return the item to the default decision state.
  4. Tap Save to save the reversal. The item reversal is saved but it will remain in the Decisioned Items list.

Note: Items edited at least once from the default decision will remain on the Decisioned Items list even if you return the item to the original default decision.

5.4 Cut-Off Time for Positive Pay Items

Viewing the Left to Decision time (top of the screen), users can determine the amount of time left to decision an item.

Section 6 - ACH Transactions

6.1 Approve ACH Payments

  • From the KeyNavigator Mobile homepage, tap ACH to display the Approve ACH Payment menu.
  • Tap the Edit button.
  • Select the payment to approve or reject by checkmarking the item.
  • Select the Approve or Reject button.
  • If selecting Approve, the decision confirmation screen will appear.
  • If selecting Reject, the reject reason page will appear. A reject reason must be entered but must not be more than 35 characters. Then hit Submit. The decision confirmation screen will appear.
  • There are several options KeyNavigator Mobile offers you to review before approving a payment.
    1. Tap the right pointing arrow button to view the ACH Payment Details.
    2. Checkmark an item to select it for approval or release.
  • By viewing the Approve ACH Payment screen you can see when the next ACH Payment processing time is.
Section 7 - Wire Transactions & Wire Templates

7.1 Authorizing Wire Transactions & Wire Templates

  • From the KeyNavigator Mobile homepage, tap Wire to display the Wire options menu.
  • Tap Authorize Wire Transaction or Authorize Template depending on the transaction you are completing. The following screen will appear based on your selection.

Note: From the Wire Transaction or Wire Template to Authorize screens, you can bypass viewing individual wire details and tap Edit to immediately authorize or void wires.

  • There are several options KeyNavigator Mobile offers you to review before authorizing or voiding a wire transaction or wire template.
    1. Tap the right pointing arrow button to view individual Wire Transaction Details or Wire Template Details.
  • Tap Edit to edit a wire for authorization or to void it.
  • Tap Authorize to authorize a wire transaction or wire template. The wire transaction or template then will move to the Decisioned items list with a status of In Process.
  • Tap Void to void a wire transaction or template. A pop-up window will appear with the message “Void this transaction/template?” You will tap OK to approve.
  • The wire transaction or template will then move to the Decisioned items list with a status of Voided.
  • Tap Cancel to exit from edit mode and/or to cancel the decision.
Section 8 - Self Service

8.1 Approve or Reject Self Service Request

  • From the KeyNavigator home page, tap Self Service to display the Self Service options menu.
  • Tap Self Service Approvals to open the Items to Approve screen.

Note: From the Items to Approve Screen, you can bypass viewing the details of a request and tap Edit immediately to approve or reject the request.

  • There are several options KeyNavigator Mobile offers you to approve or reject service requests.
    1. Tap the right pointing arrow button to view the Self Service detail for the request. There are several screens that can then display based on the details for the request, shown below.
  • Tap Edit to edit the Self Service request.
  • Tap Edit to approve the Self Service request. The request will then move to the list of decisioned items with the status of Approved.
  • Tap Reject to reject the Self Service request. The request will then move to the list of decisioned items with the status of Rejected.
  • Tap Cancel to exit from edit mode and/or to cancel the decision.
  • Once you have approved or rejected an item, it will appear on the Decisioned Items Screen.

8.2 Reset a User's Password

  • From the KeyNavigator Mobile home page, tap the User List to open the Self Service Options. Then tap User List.
  • From the Company User List, select the user whose password needs to be reset by tapping the right pointing arrow button next to the user’s name.
  • Then select the Reset Password button.
  • Complete the following information:
    1. In the Password field, enter a password
    2. In the Repeat Password field, enter the exact same password again
    3. Type the response to the security question (set-up at the time the user signed up for KeyNavigator
  • Tap Submit to send your request. After the request has been submitted you will receive a Password Reset confirmation message.

    Note: For organizations requiring Secondary Approval on password restes, you will receive a message indicating the password has been reset, but the change will only be complete after secondary approval.

  • Tap Cancel to exit from edit mode and/or to cancel the decision.