Image Cash Letter FAQs
Frequently Asked Questions
- Who typically utilizes Key Image Cash Letter?
Organizations that desire to make high-volume check deposits as an electronic file of check images and accompanying data. These companies scan and capture check image data using their own equipment and software, then they transmit an industry standard check image file directly to Key for rapid deposit into their account.
- What is the format of a Key Image Cash Letter file?
You will submit a balanced ANSI x9.37 file via Secure File Transfer Protocol (SFTP).
- What types of Acknowledgements are sent when Key receives files?
Acknowledgements are sent via message posted within the SFTP “inbox” within 45 minutes, detailing whether file processing is complete or an error message was received. File totals are also included (item count and total amount).
- How far back in time does duplicate detection go?
The Key Image Cash Letter application performs duplicate item detection for any deposits made at that location during the previous 10 business days.
- What type of image quality analysis is performed?
Key uses standard image quality analysis to ensure compliance with banking regulations. Rejected items pass through a virtual item repair interface to address image quality issues.
- What is the deposit cut-off?
Files processed and deposits received prior to 12:00 p.m. ET will be given same day ledger credit. Files received later than that cut-off will be processed beginning at 7:00 a.m. ET the following business day.
- What type of ACH activity is facilitated through Key Image Cash Letter?
Key facilitates Accounts Receivable Conversion (ARC), a form of check conversion. Accounts Receivable Conversion may be a good option for you if you are a cost conscious organization with a very large volume of consumer checks.
- What are the advantages and disadvantages of check conversion?
Advantages include a less expensive way to clear check images, and, in some cases, ACH items generally post before check images, reducing the chance of getting NSF returns. Disadvantages include that an item may be returned up to 60 days later, and alternately checks are returned within two (2) days.
- Can foreign items be deposited through Key Image Cash Letter?
No, only items drawn on a U.S. account, in U.S. dollars and for a U.S.-based customer may be deposited.
- What type of account reporting is available for Key Image Cash Letter activity?
KeyNavigator Information Reporting allows you to view deposits and account information online through Previous day Reporting. For deposits made before 2:00 p.m. ET, KeyNavigator Intraday Reporting will provide detailed funds availability reports on the same business day of a deposit.
- What type of returned items reporting is available for Key Image Cash Letter activity?
KeyNavigator Returned Item Reports provides information and images of returned items, and is located in the Image Research Center (IRC) under the Research & Reporting section. The IRC extends the retention period for deposited items to seven years. You are able to search for deposited images based upon specific information or a range of information, such as dates, account numbers, dollar amounts, or other criteria. Items can be viewed, printed, or saved from within the archive.
- Can a returned item be re-presented?
Yes, returned items may be re-presented up to two times (3 total presentments).
- What type of support is available?
There is 24 hour support available by contacting our Item Processing area at 1-866- 846-5896.