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Tools & Resources

Administration FAQ

Enrollment and alert management in the Key Total Treasury Message Center is user-driven. Eligibility for alert subscriptions is driven by Key Total Treasury product and service entitlements. To set-up your eligible alerts, login to Key Total Treasury, click on the Message Center link on the upper right hand corner of the screen and select the Manage Alerts tab. To obtain access to additional alerts, work with your Treasury Services Payments Advisor.

No, alerts are considered an extension of our related products or services, which means that there are no direct charges or fees to use the Message Center.

The KTT Mobile URL ( is a mobile web URL available to all webenabled mobile devices via web browser. The KTT Mobile URL provides a convenient and secure way to approve payments, decision positive pay items and view account information.

The KTT Mobile Deposit App is available in both the iTunes and Google Play app stores. The app enables you to deposit checks into your business and commercial checking accounts via your mobile device (Please Note: Android tablet devices are not supported).

KTT Mobile Deposit has been developed with the business user in mind. Important features that set KTT Mobile Deposit apart from consumer mobile deposit solutions include:

  • Single or Limited Batch Deposit Capabilities
  • Deposit level memo field information capture
  • An approval process that allows for separation of duties and provides an additional layer of security
  • Access to reporting on Key Capture, KeyBank’s (Key) commercial desktop solution

No, a Self Service administrator may only edit other users.

Yes. Self Service administrators may create new users including user names, temporary passwords and system access times.