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Tools & Resources

Message Center FAQ

Enrollment and alert management in the Key Total Treasury Message Center is user-driven. Eligibility for alert subscriptions is driven by Key Total Treasury product and service entitlements. To set-up eligible alerts, login to Key Total Treasury, and then click on the Message Center link in the upper right hand corner of the screen. Then select the Manage Alerts tab to add various alerts that you are eligible for. To obtain access to additional alerts, work with your Treasury Services Payments Advisor to add services required to receive associated alerts.

No, alerts are considered an extension of our related products or services, which means that there are no direct charges or fees to use the Message Center.

Currently 18 alerts are available via the Message Center. The list is included below:

  • Incoming Wire Received
  • Outgoing Wire Sent
  • Pre-Cutoff Wire Status Report
  • Outgoing Wire Requires Authorization
  • Outgoing Wire Voided
  • Opening Available Balance
  • CAR Available for Review
  • Stop Payment Expiration Reminder
  • Stop Payment Placed
  • Check Returned Due to Insufficient Fund
  • ACH Return Item Posted
  • ACH Exposure
  • Book Transfer Complete
  • Deposit Completed
  • Intraday Credit Detail Available
  • Intraday Debit Detail Available
  • Available Balance
  • Incoming ACH Received

You have the option to send alerts to two email addresses. The first email address is the email address associated with your Key Total Treasury User Profile and can only be edited by contacting your Treasury Services Payments Advisor. You can also provide a secondary email address by accessing the Manage Delivery tab within the Message Center.

Most alerts can be sent in real time or can be scheduled for a specific time of day. Additionally, many alerts have dollar amount thresholds available.

You can receive alerts via email or Text Message. Alerts are also retained in the Message Center “Message History” Tab (for all delivery methods). Please note that message and data rates may apply when receiving alerts via Text Message.

Internet Explorer 8 is not supported in the new Message Center. To ensure an optimal experience (and better overall security), your browsers should be updated regularly. We recommend using the Message Center with Internet Explorer 10.0 and higher or recent versions of Chrome and/or Firefox.