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Online Help

Card Services FAQ

To log onto the Key2Benefits Administrator Portal visit https://idp.paycardsolutions.com/main/key2benefits/Login.

Log on to KeyNavigatorSM to view your Key2Benefits reports. Select Card Services from the top navigation and click on the Key2Benefits link.

Multiple reports are available for Key2Benefits programs, including:

  • New Account
  • Cards Never Activated
  • Card Funding
  • Returned Cards

There are a variety of reports available through KeyNavigator for your program on a daily, weekly and monthly basis.

You can add an individual through the Key2Payroll administrative portal. You have the option to have KeyBank mail the card to the individual or instantly issue the card from stock on hand. Please refer to the Key2Payroll User Guide for instructions adding new cardholders.

If you forget your Key2Payroll username or password, please contact KeyBank Commercial Card Support at 1-800-539-9039, Option 3 or via email at Prepaid_Call_Support@KeyBank.com.

Cardholders can leverage the following resources:

  • Visit Key2Prepaid.com 24/7 to view balances, recent transactions and their transaction history at no charge. Cardholders can also enroll in email or text alerts and view answers to frequently asked questions.
  • Call our interactive voice response unit at 866-295-2955 to check their balances, recent transactions, reset their PIN, and get transaction history details.
  • Contact Customer Service 24/7/365 toll-free at 866-295-2955; bilingual agents are available.

No, there is no program setup fee. The only fee is related to the number of cards produced monthly. If you want to add a logo to the card design, there may be a one-time fee assessed.