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Tools & Resources

Positive Pay FAQ

Yes. You can submit a check issue file through web-based file transfer within Key Total Treasury or directly to Key via direct computer-to-computer transmission. A Check Outsourcing or a Consolidated Payables file will automatically load check issuance for Positive Pay.

Yes. You can manually enter information using the Account Management module on Key Total Treasury.

No. You can have Positive Pay Only, without ARP reporting.

There are several options to choose from.

  • Direct computer-to-computer transmission:
    • FTP
    • PGP
  • Web-based file transfer through Key Total Treasury.
  • Consolidated Payables file
  • Check Outsourcing file
  • Manually enter the issuance data through Key’s Account Management Module

Yes, dependent upon default:

  • If your default is Pay All, and you do not take action on the items in the Same Day Review, the suspect items will appear on your Next Day Positive Pay Exceptions Report. You will then have the ability to return the suspect items.
  • If your default is Stop All, your suspect items will only appear if you manually remove the Stop on the item from your Same Day Exception Report. The item will then be posted to your account and will be reported on your Next Day Positive Pay Exceptions Report. You will then have the ability to return the suspect items.
  • If your default is Stop All, and you do not manually remove the Stop on the item from your Same Day Exception Report, you will not have a second chance to make a decision, as the item will be stopped.

The Positive Pay service allows reporting of any accidental e-check conversion items with an incorrect check/serial number or dollar amount. For an e-check item that is listed as exception item on the Positive Pay report, you can view the following ACH details:

  • Check/Serial Number
  • Dollar Amount
  • ACH Payee Name
  • ACH payment type (ARC or POP)
  • ACH description

Yes, for bank-matched services (Next Day and Same Day Positive Pay).

  • When you sign up for Same Day or Next day Positive Pay, teller verification is automatically turned on.
  • If you choose to deactivate the teller portion of Positive Pay, you must notify Key in writing. With the teller portion of Positive Pay deactivated, checks will not be matched against your check issue file at the Key branch teller lines. Accordingly, any incurred check fraud will be your responsibility.
The suggested best practice is to leave Teller Positive Pay on.

If a payee wishes to cash a check at one of our Key branches the same business day you physically distribute the check, Key must first receive the corresponding check issue data.

  • Specifically, if you are submitting your check issuance file via File Transfer through Key Total Treasury, or adding a check issue record via Key Total Treasury's Account Management module, the check issue data must be received by Key 30 minutes before the payee would attempt to cash the check at a Key branch.
  • If you submit your check issuance file via transmission using File Transfer Protocol (FTP), the check issue data must be received by Key 90 minutes before the payee would attempt to cash the check at a Key branch. Payees wanting to cash checks at a branch on the business day you distribute them, where Key still does not have a corresponding Issue record, will be turned away at the teller line. These checks, however, may be deposited to a payee’s Key account.

Paid No Issue (PNI) charges in ARP are implemented one month after the transmission testing has been completed.

Contact the Commercial and Business Banking Center to have the issue removed. After that, you can then re-issue the correct information.

The timing depends on the service requested:

  • If this is a new account to the bank, MICR testing is required.
  • If this is an existing account at Key and you are only requesting standard Positive Pay, we do not need test checks.
  • If you are requesting Payee Name Verification (PNV) service, you will need to transmit a test file and email 10 images of the test checks. ARP Operations will need to verify the data on the check matches the data on the file. ARP Operations will also review the check to verify the check will be acceptable for Key's PNV service. If after visually reviewing the check, ARP Operations determines that the checks are not meeting PNV requirements, we will request test checks for PNV testing.

A Cancel, sometimes referred to as a Void, is used to delete an issue record from the ARP system because the associated check will never be disbursed. If a Cancel is not placed on an item that will never be disbursed, it will remain as an Outstanding item on your reconciliation report. Cancel records will show on your reconciliation report on the applicable month in which the Cancel was placed. The Cancel will remain in the system for 4 months, after which it will be purged. You can place a Cancel on an item in KTT.

A Stop Payment is place when a disbursed check has been lost or stolen. Placing a Stop on an item removes the issue record from the ARP system. Stops placed on an account of a Full ARP client do not expire; they will only be removed when you request them to be removed. If you request that a Stop be removed, ARP Operations will also remove the issue record associated with the transaction. If a check with a Stop on it is presented for payment and the check number and dollar amount match exactly to the Stop record in ARP, then the item will not be paid and also not show in Positive Pay as an exception. You can place Stop Payments on items in KTT.