KeyTotalTreasury logo
Online Help

Getting Started


2.1 Supplies

In addition to the desktop scanner, you will need the following items in order to begin scanning checks:

2.1.1 Ink Cartridges

  • The ink cartridge is used to spray on a set of numbers on the back of each scanned check to indicate that the check has been processed. Depending on how your business is setup, the ink cartridge may be optional.
  • This sequence number is called the Item Sequence Number (ISN) and is used by the bank for internal tracking and identification.
  • The first ink cartridge will be included in the initial mailing of the Key Capture bundle from Superior Press.®
  • Ink cartridges will need to be changed after approximately 85,000 scans, or when you are prompted to replace the ink by the machine.
  • Should you need additional ink cartridges, you can purchase them at a local office supply company, or use the order form included by Superior Press to purchase additional ink cartridges from them.
  • After replacing an ink cartridge on a digital check scanner, the scanner may need to be reset by depressing the reset button to initiate the printing function.

NOTE: Please sign out of Key Capture prior to using the reset button.

2.1.2 Standard White Labels

  • Occasionally, you may have to rescan a check. In order to do so, you will first have to cover the initial ISN that is printed on the back of the check.
  • You can use the white labels to cover the initial ISN, after which you can rescan the check.

2.2 Key Capture System Requirements

2.2.1 Hardware:

  • Intel Pentium III, 2.8 GHz processor or higher, Minimum 2 GB RAM
  • 17” XVGA display (1024x768) with Windows Display set to Small Fonts
  • USB 2.0 Connection
  • Minimum 30 MB free hard drive space
  • Windows PC (Key Capture service cannot be supported on MAC computers, even if they are running the acceptable Operating System requirements)
  • The Key Capture software application must be installed and used on the physical PC that is connected to the check scanner. All systems must be in the Users physical location.
    • Virtual Environments are not an acceptable set up for Key Capture. This includes any PC or device that is dialing into another PC remotely for the purpose of running the Key Capture application.
  • Please Note: If you currently have a remote deposit capture solution from another financial institution installed on your PC, installing a second remote deposit capture solution, such as Key Capture, may disrupt or disable this installed solution. Key cannot offer technical support for issues which may result from multiple remote deposit solutions installed on a PC. You should install only one remote deposit solution on a given PC.

If you would like to add Key Capture to an additional computer, please contact your Payments Advisor for assistance.

2.2.2 Operating System:

VistaTM (SP2 + KB2763674), Windows® 7 (SP1), Windows® 8 (initial release), Windows® 8.1 (initial release), Windows® 10 (initial release)

**You must have the most recent Windows updates installed**

  • Internet Explorer® 9.0 and above (Edge +KB3038314)
  • Mozilla Firefox® 31.0 and above
  • Google Chrome® 33.0 and above
  • Microsoft® .NET version 4.5 this may be downloaded from Microsoft at: http://www.microsoft.com/en-us/download/details.aspx?id=30653

2.2.3 High-speed Internet Connection:

  • Recommended Download Speed: 1.5 megabits per second (Mbps) or greater
  • Required Minimum Upload Speed: 256 kilobits (kbps)

2.2.4 Network Configuration:

  • If you have an authenticated network, the user of the software must have network access and have the ability to download and save data
  • Port 443 is required for the SSL traffic on your network
  • Dedicated external IP address: For security reasons, Key Capture does not support load balancing of external IP addresses. If you are unsure of your network configurations, please check with your IT department.

You can use the following tool to determine if you are load balancing:

  1. Go to http://www.whatismyip.com/
  2. Your IP: ex - 156.77.111.19 will appear
  3. Press the F5 keyboard function key to refresh your screen, if the IP address 156.77.111.19 changes you are load balancing and using multiple IP addresses. Please try to refresh several times, the IP may not change every time.
  4. If the IP address number changes you are load balancing, if the number does not change the test is inconclusive.

    The following URL’s must be allowed (whitelisted) on the network:

    1. www.checkdep.com
    2. cdp.jackhenry.com
    3. www.trustcenter.de
    4. csc3-2010-crl.verisign.com
    5. crl.verisign.com

2.2.5 Additional Implementation and System Update Requirements:

  • Anti-Virus Protection Software and/or Anti-Spyware may need to be disabled to allow for the initial installation.
  • Administrator rights are required for the initial installation of the software.
  • Administrator rights may be required for planned system updates.

A Special Note on Internet Speeds

Internet upload and download speeds are critical for Key Capture to work effectively. You may check your internet upload and download speed by doing the following:

  • Go to http://myspeed.visualware.com/
  • Select the “Click to Start My Speed” button
  • Note the Internet upload and download speeds

As Internet speeds may vary, this test is best run during time when you would normally process your deposit.

2.3 Create Password

The user logging in to perform the installation must have administrative rights on the PC.

If you have not previously used Key Capture, you will be prompted change your password. This is required the first time you log into Key Capture.

2.4 Accessing Key Capture for the First Time

The following information illustrates your user experience your first time using Key Capture.

Key Capture 9.0 is web based, and is accessed at key.com:

  • Visit www.key.com/cashmanagement
  • Select Sign On to Key Capture:
    You will be notified that you are leaving Key.com. Select Continue.

When the Sign On to Key Capture option is selected, you will be taken to a Sign On screen for further set-up. Please enter your User Name and Password in the appropriate fields. Please note the Windows Security screen shown is an example and may vary slightly depending on the internet browser being used.

Upon initial Sign On, you will be brought to a screen specific to your browser. There are four potential screens following in this guide – you will need to utilize the one that matches your browser type.

  • Internet Explorer
  • Firefox
  • Chrome
  • Windows 10 Edge

Internet Explorer Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the Remote Deposit Scanner Service link in the message below to download the service. Administrative rights are required to download the scanner service. After the Remote Deposit Scanner Service has downloaded, please follow steps 1-5 to add CheckDep.com as a trusted site to Internet Explorer. Press Continue when finished.

Firefox Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the Remote Deposit Scanner Service link in the message below to download the service. Administrative rights are required to download the scanner service. After the Remote Deposit Scanner Service has downloaded, please follow steps 1-5 to confirm the security exception. Press Continue when finished.

Chrome Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the Remote Deposit Scanner Service link in the message below to download the service. Administrative rights are required to download the scanner service.After the Remote Deposit Scanner Service has downloaded, please follow steps 1-3 to display the "Response": "Pong" message. Press Continue when finished.

Windows 10 Edge Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the Remote Deposit Scanner Service link in the message below to download the service. Administrative rights are required to download the scanner service. After the Remote Deposit Scanner Service has downloaded, please follow the below steps if the Remote Deposit Scanner Service dialog box continues to display.

The following screen will appear with a request to wait:

Once the Scanner Service is installed, you will receive the following screen.

Click the Update button to continue with the installation:

Clicking Update will bring up the following Update Screen (finishing updates for Remote Deposit Scanner Service): There are 2 Updates that will need to run if you are setting up Key Capture for the first time.

Once the Scanner Service is completely installed, select the appropriate device:

Select your device and click Continue. Available devices are TS2XX (Digital Check CX30 and Digital Check TS240), SmartSource (Burroughs), VisionX (Panini X50, Panini X75, Panini X1F) and Flatbed.

The installation of the appropriate driver will continue for the selected device:

After the driver installation, a message displays for you to unplug the scanner. Once the device is unplugged, click Continue.

After clicking Continue the following screens appear:

A message displays indicating that the scanner has been updated. The scanner may now be plugged in. Then, click on Continue.

After the scanner setup; the Home Page will appear:

These steps will not be needed once the driver has been installed on the computer. After a successful login, future visits will take you directly to the Home Page.

Important notes on usernames and passwords:

  • Usernames and passwords are unique to each individual using Key Capture.
  • Users should NOT share their username or password with any other users.
  • Key should be promptly notified if any Key Capture user leaves your company.
  • ALL new users should be set up with a new unique username and password.
  • If at any time you would like to change your password, please sign into Key Capture and navigate to the Bulletin Board. Click the link to change your password.

If you have forgotten your password, please contact technical support at 866-886-0848.

2.5 Key Capture Main Window

The Key Capture main window is divided into four sections:

  • Make a Deposit – This section is located in the top of the window and lists your accounts. Choose the account where you will be making the deposit.
  • Deposit History – This section lists your most recent deposits and is located in the right side of the window. Click the deposit to look at a particular deposit in more detail. Deposits are retained for 90 days.
  • Bulletin Board – Located in the bottom half of the left side of the window, this is used for informational messages.
  • Deposit Reports – Click on the Deposit Reports tab along the top right of the screen to review a list of reports. Click a particular report to view it. You may only access reports and accounts that have been assigned to you. If you do not have the access to view reports, the Deposit Reports area will display the following message, “No Reports Available...you have not been granted access to any reports.”