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Tools & Resources

Getting Started


2.1 Supplies

In addition to the desktop scanner, you will need the following items in order to begin scanning checks:

2.1.1 Ink Cartridges

  • The ink cartridge is used to spray on a set of numbers on the back of each scanned check to indicate that the check has been processed.
  • This sequence number is called the Item Sequence Number (ISN) and is used by the bank for internal tracking and identification.
  • The first ink cartridge will be included in the initial mailing of the Key Capture bundle from Superior Press.
  • Ink cartridges will need to be changed after approximately 85,000 scans or when you are prompted to replace the ink by the machine.
  • Should you need additional ink cartridges, you can purchase them at a local office supply company or use the order form included by Superior Press to purchase additional ink cartridges from them.
  • After replacing an ink cartridge on a digital check scanner, the scanner may need to be reset by depressing the reset button to initiate the printing function.

NOTE: Please sign out of Key Capture prior to using the reset button.

2.1.2 Standard White Labels

  • Occasionally, you may have to rescan a check. In order to do that you will have to cover up the initial ISN that is printed on the back of the check.
  • You can use the white labels to cover the initial ISN and rescan after that.

2.2 Key Capture System Requirements

2.2.1 Hardware:

  • Intel Pentium III, 2.8 GHz processor or higher, Minimum 2 GB RAM
  • 17” XVGA display (1024x768) with Windows Display set to Small Fonts
  • USB 2.0 Connection
  • Minimum 30 MB free hard drive space

2.2.2 Operating System:

Vista (SP2 + KB2763674), Windows 7 (SP1), Windows 8 (initial release), Windows 8.1 (initial release), Windows 10 (initial release)

**Must have most recent Windows updates**

  • Internet Explorer 9.0 and above (Edge +KB3038314)
  • Mozilla Firefox 31.0 and above
  • Google Chrome 33.0 and above
  • Microsoft .NET version 4.5 and may be downloaded from Microsoft at: http://www.microsoft.com/en-us/download/details.aspx?id=30653

2.2.3 High-speed Internet Connection:

  • Recommended Download Speed: 1.5 megabits per second (Mbps) or greater
  • Required Minimum Upload Speed: 256 kilobits (kbps)

2.2.4 Network Configuration:

  • If you have an authenticated network the user of the software must have network access and have the ability to download and save data
  • Port 443 is required for the SSL traffic on your network
  • Dedicated external IP address: For security reasons, the Key Capture application does not support load balancing of external IP addresses. If unsure of your network configurations, please check with your IT department.

You can use the following tool to determine if you are load balancing:

  1. Go to URL/Site: http://www.whatismyip.com/
  2. Your IP: ex - 156.77.111.19 will appear
  3. F5 keyboard function key will refresh the screen, if the IP address 156.77.111.19 changes the client is load balancing and using multiple IP addresses. You will have to refresh several times, the IP may not change every time.
  4. 4. If the IP address number changes the client is load balancing, if the number does not change the test is inconclusive.

    The following URL’s must be allowed (whitelisted) on the network:

    1. www.checkdep.com
    2. cdp.jackhenry.com
    3. www.trustcenter.de
    4. csc3-2010-crl.verisign.com
    5. crl.verisign.com

2.2.5 Additional Implementation and System Update Requirements:

  • Anti-Virus Protection Software and/or Anti-Spyware may need to be disabled to allow for the initial installation.
  • Administrator rights are required for the initial installation of the software.
  • Administrator rights may be required for planned system updates.

A Special Note on Internet Speeds

Internet upload and download speeds are critical for Key Capture to work effectively. You may check your internet upload and download speed by doing the following:

  • Go to http://myspeed.visualware.com/
  • Select the “Click to Start My Speed” button
  • Note the Internet upload and download speeds

As Internet speeds may vary, this test is best run during time when you would normally process your deposit.

2.3 Create Password

The user logging in to perform the installation must have administrative rights on the PC.

Clients that have not used Key capture will view screens to change their password. This is required for the first time into the Key Capture system.

2.4 Accessing Key Capture for the First Time

The following information illustrates your user experience the first time using the new version of Key Capture.

Key Capture 9.0 is web based, and is accessed at key.com:

  • Visit www.key.com\cashmanagement
  • Select Sign On to Key Capture: You will be notified that you are leaving Key.com. Select ‘Continue’.

When the ‘Sign On to Key Capture’ option is selected, you will be taken to a Sign On screen for further set-up. Please enter your User Name and Password in the appropriate fields. Please note the Windows Security screen shown is an example and may vary slightly depending on the version you use.

Upon initial Sign On, you will be brought to a screen specific to your browser. There are four potential screens following in this guide, and you will need to utilize the one that matches your browser type.

  • Internet Explorer
  • Firefox
  • Chrome
  • Windows 10 Edge

Internet Explorer Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the ‘Remote Deposit Scanner Service’ link in the message below to download the service. Administrative rights are required to download the scanner service.

Firefox Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the ‘Remote Deposit Scanner Service’ link in the message below to download the service. Administrative rights are required to download the scanner service.

Chrome Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the ‘Remote Deposit Scanner Service’ link in the message below to download the service. Administrative rights are required to download the scanner service.

Windows 10 Edge Users

Users should follow all instructions in the window after installing the Remote Deposit Scanner Service.

Click on the ‘Remote Deposit Scanner Service’’ link in the message below to download the service. Administrative rights are required to download the scanner service.

The following screen will appear with a request to wait:

Once the Scanner Service is installed, you will receive the following screen.

Click the ‘Update’ button to continue with the installation:

Clicking ‘Update’ will bring up the following Update Screen (finishing updates for Remote Deposit Scanner Service):

Once the Scanner Service is completely installed, you will select the appropriate device:

Select your device and click ‘Continue’. Available devices are TS2XX (Digital Check), SmartSource (Burroughs), VisionX (Panini) and Flatbed.

The installation of the appropriate driver will continue for the selected device:

After the driver installation, a message displays for you to unplug the scanner. Once the device is unplugged, click ‘Continue.’

After clicking ‘Continue’ the following screens appear:

A message displays indicating that the scanner has been updated. The scanner may now be plugged in. Then, click on ‘Continue.’

After the scanner setup; the Home Page will appear:

These steps will not be needed once the driver has been installed on the computer.

Future visits will take the user directly to the Home Page, after a successful login.

Important notes on usernames and passwords:

  • Usernames and passwords are unique to each individual using Key Capture.
  • Users should NOT share their username or password with any other users.
  • Key should be promptly notified if any Key Capture user leaves your company.
  • ALL new users should be set up with a new unique username and password.
  • If at any time you would like to change your password, please sign into Key Capture and navigate to the Bulletin Board. Select link (click here) to change password.

If you have forgotten your password, please contact technical support at 866-886-0848.

2.5 Key Capture Main Window

The Key Capture main window is divided into four sections:

  • Make a Deposit – This section is located in the top of the window and lists your accounts. Choose the account where you will be making the deposit.
  • Deposit History – This section lists your most recent deposits and is located in the right side of the window. Click the deposit to look at a particular deposit in more detail. Deposits are retained for 90 days.
  • Bulletin Board – Located in the bottom half of the left side of the window, this is used for informational messages.
  • Deposit Reports – Click on the ‘Deposit Reports’ tab along the top right of the screen to review a list of reports. Click a particular report to view it. Users may only access reports and accounts that have been assigned to them. If the User does not have the access to view reports, the ‘Deposit Reports’ area will display the following message, “No Reports Available...you have not been granted access to any reports.”