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Tools & Resources

Online Currency and Coin Ordering


This section will provide you with step-by-step instructions for how to place currency and coin orders online through Key Total Treasury. Screenshots have also been provided along with the instructions to guide you through the process.

2.1 How to Place Currency and Coin Orders online with Key Total Treasury

  1. From your internet browser, log into Key Total Treasury
    • Visit http://www.key.com
    • Click the ‘Corporate’ tab
    • Enter your User ID and Password in the Key Total Treasury sign-on box and click the ‘Sign On’ button.
  2. Once you are logged into Key Total Treasury, click on the ‘Cash Vault Currency and Coin Order’ tab.
  3. After you click the ‘Cash Vault Currency and Coin Order’ tab, the next screen will be the Cash Vault Ordering System main log-in. Here, you will enter your existing Client ID, User ID, and PIN.

    NOTE: If you are a new user of the Vault Ordering System, the system will prompt you to change your PIN upon your first log in. For existing users of the Vault Ordering System, your Client ID, User ID, and PIN are synchronized to be the same online as what you use to place currency and coin orders via phone. For this reason, if you change your PIN via the web, your PIN for the phone system will also change. If you call to have your PIN changed through the phone system, your PIN for web ordering will change accordingly.

  4. Once you are logged into the Cash Vault Ordering System, you will be taken directly to the screen used to place an order.

    To place your order you will need to complete the following fields:

    • Select a Currency Type: This is only applicable if you have access to order both U.S, and Canadian currency.
    • Select a Delivery Date: Based on your standard daily order cut-offs, if you select a delivery date that we are unable to fulfill, you will receive an error message which will ask you to change your delivery date. Rush order deliveries may be available by contacting KeyBank’s Commercial Business banking center at 1 (800)-821-2829.
    • Create Your Order:
      • Select USD for U.S. currency orders
      • Enter amounts in the ‘Amount of Order’ column on the right
      • The ‘Order Total’ field will automatically populate with the total amount of your order
      • Entered amounts can be edited at any time on this page
      • Error messages will appear if invalid information is entered in any fields
      • Click ‘Review Order’ to see a summary of your order before you submit it.
  5. Review your order to ensure order accuracy. The screen will bring up a summary of your order including order total, currency breakdown, delivery date, and confirmation number.

    NOTE: If you need to cancel an order, press the ‘Cancel Order’ button. You will receive a message asking if you are sure you want to cancel your order. Click ‘OK’ to complete the cancellation.

  6. Submit your currency and coin order, or edit your order
    • If your order is correct, click ‘Submit Order’ to process your order. You will then receive a confirmation number for your order. Click ‘Print’ to print a copy of the page for your records.
    • If you need to change your order, click ‘Edit Order’. You will then be taken to the main order screen where any changes change be made. The order total will automatically update based on any changes made.
    • If you need to place another currency order, click ‘Place Another Order’. You will then be asked to log in again with your credentials. You may place another order for the same location (same credentials) or for a different location of your company.
      • You may submit multiple orders for the same location that are to be delivered on different days.
    • If you are finished with your orders, click ‘Log Off’.