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Online and mobile banking offer unique opportunities to keep track of your finances on the go. While you may enjoy the convenience of digital banking, be mindful of safety. October is Cybersecurity Awareness Month; therefore, it's a good time to learn about security practices, such as selecting a strong password, ensuring that your password is private, and using two-factor authentication to secure your account.

Watch out for scammers — your bank will never call or email you asking for personal information like your social security number or account password. If you get a suspicious call or email, contact KeyBank at 1-800-539-2968. If you use a TDD/TTY device, call 1-800-539-8336.

Cybersecurity in Digital Banking

Your financial data is important, and it needs to stay secure. Good cybersecurity practices help protect your personal information and safeguard your privacy.

Take the steps necessary to keep your data safe. Follow these do's and don'ts as you use online or mobile banking.

Online and Mobile Banking Do’s:

  • Choose a secure password. (Illustration: password field with 8 asterisks) Your password should be at least 8 characters long. Use a mix of letters, numbers, and symbols. Don't use a dictionary word.
  • Sign up for account alerts. (Illustration: exclamation mark) Get notifications so you can monitor your account.
  • Use two-factor authentication. (Illustration: two arrows; one pointing left, one pointing right) This sends a text to verify your identity when you sign in. It prevents unauthorized access.
  • Update your contact details. (Illustration: envelope with address on it) Your bank needs current information to stay in touch with you.
  • Check for a secure connection. (Illustration: padlock) Look for the letters HTTPS or a padlock symbol at the start of the web address. This shows that your connection is safe.

Online and Mobile Banking Don'ts:

  • Use the same password for all of your accounts. (Illustration: rubber stamp of same password multiple times) Use a password manager to generate and save secure passwords.
  • Share your password with others. (Illustration: two people talking) Only account holders should know the password.
  • Log in to your account on public computers or public Wi-Fi. (Illustration: person sitting at desktop computer with line of people standing behind them) Use your phone's data plan or a Virtual Private Network.
  • Postpone updates to your phone or apps. (Illustration: smartphone) Install updates immediately so that you have the latest security features.
  • Respond to emails asking for personal information. (Illustration: fish biting a hook) Your bank will never call or email asking for account details.

Do You Have Questions About Cybersecurity?

Talk to a branch banker to learn more about keeping your information safe.

Talk to Your Branch Manager

This information and recommendations contained herein are compiled from sources deemed reliable, but are not represented to be accurate or complete. In providing this information, neither KeyBank nor its affiliates are acting as your agent or are offering any tax, accounting, or legal advice.

By selecting any external link on, you will leave the KeyBank website and jump to an unaffiliated third-party website that may offer a different privacy policy and level of security. The third party is responsible for website content and system availability. KeyBank does not offer, endorse, recommend, or guarantee any product or service available on that entity's website.

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