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Frequently Asked Questions

Check out these commonly asked questions - and their answers - to aid you on your financial journey.

Financial Wellness

What is Financial Wellness?

Financial wellness is a destination you can reach by approaching life like a journey, one you take one step at a time. It's prospering financially by making better, more informed, and more confident financial decisions. We're here to get you on the path to increasing your financial wellness and help you each step of the way.

The steps on your financial wellness journey include:

  • Understand where you are today
  • Take action one step at a time
  • Build healthy financial habits
  • Monitor regularly
  • Celebrate each success
What is HelloWallet?

HelloWallet, a KeyBank company, provides financial wellness tools and resources that can help you on your path to being more financially confident.

How do I enroll in HelloWallet?
  • Sign on to your (or enroll in a) KeyBank Online Banking Account
  • Click on the HelloWallet link on the right side of your KeyBank Online Banking Account Page
  • Complete the easy enrollment steps
How do I use it to have the most meaningful impact on my financial life?
  • Link all of your financial accounts - checking, savings, credit cards, loans, mortgages, investments, and retirement accounts
  • Complete your profile
  • Get and learn about your Financial Wellness Score
  • Begin your financial wellness journey by following the tips and guidance provided, then taking steps to increase your Financial Wellness Score
Who do I contact with questions?

1-800-539-1539 Monday - Friday 7 a.m. - 12 a.m. ET, Saturday - Sunday 8 a.m. - 9 p.m. ET

We're here, every step of the way.

Let's work together. Here are all the ways you can get in touch with us:

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Schedule an Appointment

Talk to one of our experts.

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1-800-KEY2YOU® (539-2968)
24 hours, 7 days a week

KeyBank Phone Numbers & Hours
Keybank's Self-Service Phone Number

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Live Chat

Chat online with one of our KeyBank representatives.

Monday-Friday 7:00 a.m.-10:00 p.m.
Saturday-Sunday 9:00 a.m.-5:30 p.m.

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KeyBank has more than 1,200 full-service
branches across 15 states.

Branch / ATM Locator
Branch Holiday Schedule

Related Disclosure Information

HelloWallet is an affiliation of KeyBank National Association.