KeyDirect is a division of KeyBank that offered accounts to clients where KeyBank does not have any branch locations. At KeyBank, we strive to provide you with the most up-to-date information as quickly as possible. As of August 1, 2019, KeyBank no longer opens new accounts on KeyDirect. There are no changes to your current KeyDirect account(s). You can continue to view and manage your account as usual at keydirect.com. Please contact 1-800-872-5553 for questions or support Monday-Friday, 8a.m.-6p.m. ET.