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KeyBank offers a three (3) month payment deferral of your regularly scheduled monthly automobile, motorcycle, boat or RV payments. Please note that the deferral does not stop interest from accruing, but that late fees will be suspended.

What is a payment deferral?

With a deferral, you won’t have to make a payment until your three-month extension period ends. After the extension period ends, you resume making your regularly scheduled payments, and your loan will be extended by the number of months your payment was deferred.

What is the impact to my credit report if I elect to receive a payment deferral?

If you are current at the time you elect to receive a payment deferral, we will not report your account as delinquent as a result of your payment deferral.

How can I request payment relief?

In order to request a payment deferral of your regularly scheduled payments, including principal and interest, please complete the form below. If you are currently receiving a three-month deferral and require a three-month extension, you may also submit this form to make this request. For assistance required after a deferral extension, please contact us at 1-866-425-3449 to discuss your options.

By submitting the below form, you hereby certify that you are experiencing a financial hardship due, directly or indirectly, to the COVID-19 emergency and are requesting a deferral of three months of payments on your loan, and for any additional payments necessary in order to cure an existing delinquency. If approved under this deferment, your next three scheduled payments at time of approval, and any past due payments, will be extended. The maturity date of your account will be extended by the months subject to this deferral. Should a payment be received prior to processing of this extension and should that payment satisfy the payment due for any of the months indicated above, your extension will begin with the next payment due date. Interest will continue to accrue on the unpaid principal balance during the extension period, which may result in your paying more interest than was disclosed at the inception of this loan, even if you make timely payments after the extension is processed. Your regular payments made after the extension period expires will first be applied towards unpaid interest that accrued since your last payment, which may result in you paying more interest over the life of the loan. In addition, your final payment due upon maturity of your loan may be substantially larger than your regular monthly payment. If you follow the terms of the plan as stated above, your loan will be current at the end of the plan; however, we will continue to work with you in order to attempt to resolve any remaining issue if you are still experiencing a hardship.

For the fastest possible response, it's important that we have the full accurate information we request on this form. We use information like your full account number to locate your account. In some instances, we may need to contact you for additional information. So, make sure to provide the email and phone number that are best to reach you.

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