Statement and Document Delivery Service Agreement - Authorization and Consent

THE SERVICE

By executing this authorization and consent ("Consent Form"), you, other owners, other borrowers, or authorized representatives for deposit accounts only   ("you", "your", "borrowers", or "Owners") of bank and/or investment accounts designated from time to time in connection with this Consent Form ("Designated Accounts") may receive electronic notice and delivery of selected account statements, account records, agreements, disclosures, and other information for such Designated Accounts ("Electronic Records") from KeyBank National Association ("Bank") by access through a secure website ("Website"), as described herein ("Online Statement & Document Service" or the "Service"). Authorized signers for credit card accounts are not eligible for enrollment in the Service. The Online Statement & Document Service allows receipt of or access to an electronic version of paper-based bank account statements for the prior 24 months and for other Electronic Records for at least 90 days. This Service permits the flexibility of saving and printing account statements at any given time. You will be notified through Email when your statement is ready for viewing. You must validate your Email Address upon enrollment. For Bank account statements, two (2) attempts will be made to notify you that a statement is available to view. If the Email Address provided is incorrect and is not corrected by you, you will be automatically unenrolled from receiving your statements online for your Designated Accounts and will begin receiving those account statements through the U.S. Mail. You may select one or all of the listed account statements to be received electronically.

ONLINE TAX FORMS

  • Enrollment in Online Tax Forms is effective until you unenroll from Online Tax Forms or the account relationship is terminated by you or the Bank.
  • You can unenroll from Online Tax Forms at any time on the Statements & Documents Maintenance page on the Statements & Documents tab. Only the Primary Account Holder can view Online Tax Forms for an account.
  • Tax forms will be available for viewing no later than the date required by law.
  • To request a paper copy of your tax form, select the Contact Us link on the Website for customer service. Tax documents are available for 24 months as long as you are enrolled in Online Banking.
  • If consent is revoked paper tax forms will be delivered to you.

For purposes of this section the Primary Account Holder is defined as the individual whose Social Security or Tax Identification number (SSN/TIN) is associated with the account.

USING THIS SERVICE MAY STOP DELIVERY OF PAPER RECORDS; CANCELLED CHECKS; COMBINED STATEMENTS

By your agreement to use the Online Statement & Document Service to electronically access, review, download and print selected Electronic Records for your Designated Accounts, Bank may no longer deliver in paper form the information (including cancelled checks) contained in your selected Electronic Records. Any account shown on this Consent Form that does not have an Electronic Record selected for electronic delivery will continue to have its Electronic Records delivered in paper form. If you or any other party on your Designated Accounts previously combined, or hereafter combine, statements for multiple accounts in which you, individually or jointly with another person(s), are an Owner or Borrower, those accounts will be considered as Designated Accounts in connection with this Online Statement & Document Service. After this enrollment, you or any other Owner may elect to add or delete Designated Accounts from a combined statement and this Online Statement & Document Service by visiting a Key branch, and thereafter any use of the Online Statement & Document Service shall constitute acceptance by all Owners of such Designated Accounts of the terms of this Agreement. In this Online Statement & Document Service, any other Owner or Borrower on any Designated Account may view Electronic Records for all other Designated Accounts. However, for another Owner or Borrower on a Designated Account to access and view Online Statements, s/he must separately sign up for this Online Statement & Document Service.

SOME TRANSACTION RECORDS MAY CONTINUE TO BE DELIVERED IN PAPER FORM

Even though you have requested electronic delivery of selected Electronic Records through the Website, Bank at its discretion may deliver in paper form to your last postal service mailing address of record certain Electronic Records for your Designated Accounts.

EMAIL WILL BE YOUR ONLY NOTICE THAT YOUR ELECTRONIC RECORDS HAVE BEEN POSTED FOR ACCESS AND REVIEW

The only notice that you will receive advising you that Electronic Records have been posted to the Website will be by Email or other electronic message ("Email Notice") sent to the single, specific Email Address selected and confirmed by you on the Consent Form ("Designated Email Address"). This Email Notice will be the only notice you will receive and no other notice will be sent. Any and all Email Notices sent by Bank to the Designated Email Address will constitute sufficient and effective delivery and notice to you and all Owners or Borrowers of information contained in your Electronic Records whether or not you access or review the Email Notice, Website, or specific Electronic Record, and shall be deemed to have been delivered to you personally, whether actually received or not. You agree to maintain access to the Website in a manner that gives you continuous ability to access, review, download and print your Electronic Records and to receive and access all Email Notices to you at the Designated Email Address.

EMAIL NOTICES WILL BE SENT TO THE DESIGNATED EMAIL ADDRESS OF YOUR HOUSEHOLD

If you are a member of a Household with other Owners or Borrowers, you agree that your Email Notice will be consolidated with the notices for other Owners or Borrowers who are members of your Household into a single Email or other electronic message sent to one, specific Email Address shared by you and all other Owners and Borrowers in your Household as the Designated Email Address for the Online Statement & Document Service. As a member of a Household, you agree and consent that access through the Online Statement & Document Service to one copy of an Electronic Record, such as an account statement, service agreement amendment, or notice, or disclosure required under applicable law or regulation made available to you and all other Owners in your Household, as applicable, through a shared Designated Email Address, constitutes sufficient and effective delivery to you and all Owners personally of such document as required by applicable law or regulation. For purposes of this section, the term "Household" means those persons living at the same residence and each other person who is listed as an Owner or co-Owner, Borrower or Co-Borrower on a Designated Account regardless of residence.

YOU MAY STOP THE ONLINE STATEMENT & DOCUMENT SERVICE AT ANY TIME

You or any Designated Account Owner may revoke consent for the Online Statement & Document Service for one or more Designated Accounts at any time by unenrolling your accounts through the Online Statement unenrollment or maintenance page located in the Online Banking service at Bank's Website, www.key.com, or by deleting an account from the combined statement ("Revocation"). The standard fee then in effect and charged for paper delivery of account statements will apply. Electronic posting of your Electronic Records on the Website and transmission of related Email Notice will continue until the earlier of: (i) termination of the Online Statement & Document Service, (ii) termination of your Designated Account with Bank, or termination of your Online Statement & Document Service with Bank ("Termination"). Bank may terminate the Online Statement & Document Service for any or all Designated Accounts or for any or all Electronic Records at any time. Upon such Termination delivery of paper copies of Electronic Records will resume within a reasonable time. Termination of the Online Statement & Document Service does not affect the validity or legal effect of any Electronic Record delivered to you, any Owners, or Borrowers through the Online Statement & Document Service. Termination of the Online Statement & Document Service does not terminate the Online Banking Service unless otherwise so stated.

REJECTED EMAIL NOTICES WILL CANCEL THIS SERVICE

If Bank attempts to send an Email Notice to the Designated Email Address and receives two (2) consecutive reports from an Email service provider or other source that the Email Notice is undeliverable, Bank will automatically unenroll you and any other Owners and cancel the Online Statement & Document Service for online delivery of your Bank checking and savings account statements.

YOU MAY RECEIVE A PAPER COPY OF YOUR ELECTRONIC RECORDS AT ANY TIME

Bank will send you a paper copy of your Electronic Records previously delivered through the Online Statement & Document Service at your request. The standard fee then in effect and charged for paper delivery of account statements will apply. Paper copies of Electronic Records can be requested by contacting Customer Service at 800-539-1539 or for TTY/TDD calls at 800-539-8336. A request for a paper copy of your Electronic Records does not terminate the Online Statement & Document Service. A paper copy of your Electronic Records can be obtained until the copy is no longer required to be maintained as a record for the Designated Account under applicable law or regulation.

APPROPRIATE COMPUTER EQUIPMENT AND SOFTWARE ARE REQUIRED

You agree that you have or will have access at all times to personal computer capability that supports at your cost the Online Statement & Document Service's requirement to receive and view Email Notice and Electronic Records in HTML or PDF form, high-level browser encryption, PDF file access, Internet and Email access. If the method of electronic delivery by Bank changes so as to require additional software, upgrades, plug-ins or additional security features in your hardware or software system used by you ("System or Hardware Enhancement"), you may terminate the Online Statement & Document Service or, alternatively, you agree to upgrade your hardware or software system to the required standards, software, applications or other feature(s) made available to you by appropriate hyperlink on the Website or otherwise. You must have access to and maintain a valid Email address as the Designated Email Address and a computer with the ability to download PDF files using Adobe Acrobat Reader® or other programs as Bank may advise. If Bank determines that a change to the Online Statement & Document Service concerning any future System or Hardware Enhancement creates a material risk that a consumer may not be able to access or retain a subsequent Electronic Record, Bank will notify such consumer of such change and allow such consumer to withdraw his or her consent for this Online Statement & Document Service, whereupon Bank may terminate this Service until such consumer again enrolls in this Service and delivers a new consent to participate in this Service by accepting online the Consent Form then posted on the Website.

YOU MAY INCUR ADDITIONAL COSTS FOR USING THE SERVICE

You understand that accessing Electronic Records through the Website and receiving Email Notices may incur certain costs associated with Email, electronic access, downloading, online time and subscription costs associated with Internet and telecommunications service providers, paper and printing costs, and equipment or software upgrades if necessary. You agree that you will pay all such costs and expenses in connection with your use of the Online Statement & Document Service.

YOU MAY INCUR ADDITIONAL COSTS FOR NOT USING THE SERVICE

You understand that not receiving Electronic Records through the Website and/or not receiving Email Notices may incur certain costs associated with paper, printing and US Postal Service costs. You agree that you will pay all such costs and expenses in connection with your non-use of the Online Statement & Document Service

INTERNET SERVICES AND EMAIL MAY BE SUBJECT TO CERTAIN RISKS AND DISRUPTION

Certain risks are associated with the transmission of confidential Electronic Records and Email Notices through the Internet including, but not limited to, unauthorized access, systems outages, delays, disruptions in telecommunications services and the Internet. Email is not private or secure. Any Email Notice sent to you by Email is an unencrypted, automatic notice. Although such an Email Notice is not intended to contain personally identifiable confidential financial information, it may contain in its design part or all of your name or other identifier, which could be seen or intercepted by others if delivered to your business address or other computers or electronic devices not exclusively under your control. You acknowledge and agree Bank shall have no liability if any other person access, views, uses or discloses your Email notification content. You will not respond to any Email Notice by return Email, or use it to request information, service, paper copies or other items or to revoke consent. Bank is not required to act upon requests made in that manner.

YOU MUST MAINTAIN A DESIGNATED EMAIL ADDRESS, INTERNET ACCESS AND REVIEW ALL ELECTRONIC RECORDS

You, any other Owner, or Borrower of a Designated Account must immediately advise Bank of all changes or updates to the Designated Email Address or if it becomes inoperative or inactive and to immediately identify another Designated Email Address to be used for the Online Statement & Document Service. It is each Owner's sole responsibility, whether the content of such Email Notice is delivered by mail, electronic mail or other electronic means, to access and review promptly their own Electronic Records for their own Designated Account and other accounts hereafter added to a combined statement and this Online Statement & Document Service. All terms in the Electronic Records for the Designated Accounts are binding on each Owner or Borrower of the Designated Account just as if they were delivered in paper form. The Electronic Records are delivered in a manner to allow you immediate access to download and print the Electronic Records on your personal computer.

THIS AGREEMENT AMENDS AND IS IN ADDITION TO ALL OTHER AGREEMENTS

The terms and conditions and authorization and consent in this Consent Form constitute an agreement ("Agreement") by you to use the Online Statement & Document Service as described herein and may be modified or amended by Bank upon written notice sent to you or by posting to the Website and sending you an Email Notice or similar written notice thereof. Your continued use of the Online Statement & Document Service after such notification of change shall be understood as your agreement to be bound by all such changes. This Agreement is in addition to and part of the terms and conditions of the other agreement(s) governing your use of the Website, and your accounts and relationship with Bank and constitutes an amendment of those agreements specifically where sections relate to delivery of selected Electronic Records for Designated Accounts.

MISCELLANEOUS

This Agreement shall be governed by and construed in accordance with federal laws and the laws of the State of Ohio, without regard to that state's conflict of law principles. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect. This Agreement embodies the entire understanding and agreement between you and Bank with respect to the Online Statement & Document Service and supersedes any prior understandings and agreements relating thereto.

Last Modified: May 2013