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Online & Mobile Banking Features

Access your accounts anytime, anywhere with Online & Mobile Banking from Key. Our secure internet-based banking service allows you to pay bills, view statements, schedule transfers and more all from the convenience of your desktop or mobile device.

Ready to get started? Here are the available features.

Online banking (desktop) screenshot
Desktop
Online Banking on a mobile device
Mobile
Bill Pay (Manage Payees, Add a Payee)

KeyBank's Online Bill Pay is the fast, easy way to pay your bills online. Schedule single, recurring or future-dated payments to anyone you would normally pay by check, from utilities to relatives. Visit key.com/billpay for more details.

Bill Pay (Manage Payees, Add a Payee) on Desktop Bill Pay (Manage Payees, Add a Payee) on Mobile
Check account balances

See real-time information about your account.

Check account balances on Desktop Check account balances on Mobile
Digital Banking Enrollment

Enrollment only takes a few minutes and can be completed online or with your mobile device (with the KeyBank mobile app). You will need your Social Security number or Tax ID, your email address, and either your account number or ATM/debit card and PIN.

Digital Banking Enrollment on Desktop Digital Banking Enrollment on Mobile
Financial wellness

KeyBank gives you exclusive tools and resources to help you get - and stay - financially fit.

Learn More

Financial wellness on Desktop Financial wellness on Mobile
Find a branch

Search for your nearest KeyBank branch or ATM location.

Find a branch on Desktop Find a branch on Mobile
Forgot User ID or password

If you do not know your user ID or password, please select the "forgot" link next to the related field and follow the steps. If you cannot successfully reset your user name or password or you continue to be locked out for other reasons, call customer service at 800-539-1539 in order to regain access to Online Banking.

Forgot User ID or password on Desktop Forgot User ID or password on Mobile
KeyBank Masterpass

Masterpass makes it fast, simple and secure for customers to make digital payments – across devices and channels – anywhere they want to shop. Online, in app and now in-store with contactless. Visit key.com/masterpass for more information.

KeyBank Masterpass on Desktop KeyBank Masterpass on Mobile
Manage Alerts (Turn on and off text/email alerts)

Get notifications via email or text message of important events occurring on your account. Learn More

Manage Alerts (Turn on and off text/email alerts) on Desktop Manage Alerts (Turn on and off text/email alerts) on Mobile
Overdraft protection

An overdraft occurs when you do not have enough money in your account to cover a transaction. Learn More

Overdraft protection on Desktop Overdraft protection on Mobile
Search and view transactions

Review up to 18 months of your transaction history.

Search and view transactions on Desktop Search and view transactions on Mobile
Send electronic or paper check payments

With Bill Pay you can schedule single, recurring or future-dated payments to anyone you would normally pay by check – from utilities to relatives.1Learn More

Send electronic or paper check payments on Desktop Send electronic or paper check payments on Mobile
Transfer Funds

Move funds from one KeyBank account to another with a few clicks. Learn More

Transfer Funds on Desktop Transfer Funds on Mobile
Update account preferences

Change your account information and/or preferences in the User Profile tab.

Update account preferences on Desktop Update account preferences on Mobile
View online statements

View up to seven years of electronic versions of your account statements. Learn More

View online statements on Desktop View online statements on Mobile
View Rewards balance

If enrolled in KeyBank Relationship Rewards®, view your total earned rewards points balance**.

View Rewards balance on Desktop View Rewards balance on Mobile
eBills

Through Bill Pay, set up eBills to view, print, pay and file your bills online, helping you manage your payments in a convenient, secure way without going to multiple websites and remembering multiple passwords. Learn More

eBills on Desktop
Integrate with personal financial management software

Download checking, savings and cash reserve credit account and transaction information, transfer funds, and pay bills with Quicken or Quickbooks. Learn More

Integrate with personal financial management software on Desktop
Order Checks

If you have a KeyBank account that uses checks, you can order online.

Order Checks on Desktop
Redeem Rewards

If enrolled in KeyBank Relationship Rewards®, redeem points for rewards, including cash back deposited to your account, gift cards, merchandise, and more. Learn more.

Redeem Rewards on Desktop
Transfer funds to accounts not at KeyBank

Need to move funds? You can transfer money from your KeyBank account to outside accounts.

Transfer funds to accounts not at KeyBank on Desktop
Android Pay

With Android Pay you can simply unlock your phone, place it near a contactless terminal, and you’re good to go. You don’t even need to open an app. Tap and pay is that fast, that easy. Visit key.com/androidpay for more information.

Android Pay on Mobile
Apple Pay

Use Apple Pay with your KeyBank credit or debit MasterCard®* directly from your Apple Pay-compatible device to pay for purchases at select retailers. Learn More

Apple Pay on Mobile
Deposit checks

With Mobile Deposit, take a photo of an endorsed check and submit to your account for deposit. Learn More

Deposit checks on Mobile
Mobile Payments

Mobile payment - a smarter way to pay. Explore the latest smartphone payment options that make shopping safer and easier at key.com/mobilepayments.

Mobile Payments on Mobile
Pin-based login

We’ve made it faster, easier, and more secure to sign on to our mobile app with a 4-digit passcode.

Pin-based login on Mobile
QuickView

With one swipe you can view your account balances and last three transactions without even signing on.

QuickView on Mobile
Samsung Pay

From local grocery stores to corner coffee shops to taco trucks, it’s highly secure and simple to use with the latest Samsung Galaxy devices. Visit key.com/samsungpay for more details.

Samsung Pay on Mobile
Text Banking

Send a command from your mobile phone and instantly receive account information via text message. Learn More

Text Banking on Mobile
Touch ID

We’ve made it faster, easier, and more secure to sign on to our mobile app with Touch ID.

Touch ID on Mobile
Enroll Now