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KeyBank Rewards FAQ

KeyBank Rewards

With KeyBank Relationship Rewards® , earn points through everyday banking activities such as Bill Pay, automated debits and credits such as direct deposits, and debit card purchases, credit card purchases, or by expanding your banking relationship with KeyBank. Redeem your points for your choice of rewards including travel, merchandise, cash back, gift cards, and more.

How do I join the KeyBank Relationship Rewards program?

To enroll you'll need to have a qualifying KeyBank checking account or qualifying KeyBank credit card.

Contact your local KeyBank branch, enroll through Online Banking, or call 800-KEY2YOU® (800-539-2968) to speak with a Customer Service Representative. For businesses, call 888-KEY4BIZ (888-539-4249).

How is Key’s reward program different than other banks' programs?
While other banks are reducing or eliminating rewards programs, we are expanding ours to be even better. Our exclusive KeyBank Relationship Rewards program allows you to earn points just by actively using your checking account, debit card(s), credit card(s), or by expanding your banking relationship with Key. All of these rewards are available to our valued clients to meet your growing personal/business needs.
I can't log on to keybankrewards.com anymore. What should I do?

As of April 1, 2014, you can now access keybankrewards.com through Online Banking, without requiring a separate username and password. To access the site:

  • Sign on to Online Banking
  • Select Account Details for any account enrolled in Rewards
  • Click "Rewards Points" for that account and you will be automatically logged on to the redemption site

If you aren't enrolled in Online Banking, learn more about the benefits and enroll now.

If you still wish to access keybankrewards.com directly, you will need to re-register your account. Visit the site and click "About the Program" to get started.

What is the benefit for having both my checking account and credit card enrolled in KeyBank Relationship Rewards?

If you enroll both your checking account and credit card in KeyBank Relationship Rewards, you will earn points for debit card transactions, credit card transactions, checking account activities, and opening new products and services. 

If you only have a credit card enrolled, you will be limited to earning points just for credit card purchases and will not earn points for opening products and services such as savings accounts, loans, and business services. See the Relationship Rewards Point Guide (PDF) and review the columns that indicate what enrollment is required to earn points. You can also log on to keybankrewards.com and view all accounts/cards enrolled under one log on. From there, you can select the account to use to redeem your rewards (see dropdown in top left corner of the site).

How can I earn points?

There are several ways to earn KeyBank Relationship Rewards points:

  • Purchases with a KeyBank Rewards Debit MasterCard or KeyBank Rewards World Debit MasterCard debit card. You will earn 1 point for every $6 spent using your debit card for signature or PIN purchases. 
  • Purchases with the Key2More Rewards MasterCard or Business Rewards MasterCard credit cards. You will earn 5 points for every $1 spent in eligible purchases.** 
  • Purchases with a KeyBank Platinum MasterCard credit card. you will earn 1 point for every $1 spent in eligible purchases.** 
  • You can also earn points for everyday banking activities, like receiving Online Statements, writing checks, and paying bills with Bill Pay. Points can be earned per transaction and Bonus Points can be earned for the first three months in the program. 
  • Plus, you can earn Product Points by growing your relationship and opening new products with KeyBank.

See the complete Relationship Rewards Point Guide (PDF) for details or use our interactive Relationship Rewards Point Calculator to visualize your point potential. 

Note: For Bonus Points, a "month" is a 30-day period, starting from the enrollment date. It is not based on a calendar month. For example, if enrollment is on the 10th day of September, month 1 would be from 9/10 to 10/9 (days 1-30), month 2 would be from 10/10 to 11/8 (days 31-60) and month 3 would be from 11/9 to 12/8 (days 61-90). The monthly cap for Ongoing Points, however, is based on a calendar month. For example October 1 - October 31.

What are Bonus Points? How can I earn Bonus Points?

Bonus Points are monthly awards for making qualifying transactions.

For checking account enrollments, bonus points can be awarded within the first three months of enrollment. You can earn up to 2500 Bonus Points each month for various qualifying transactions. Plus, each month is calculated separately, so when you qualify, you could earn the bonus one, two, or three times. You may also earn 200 Bonus Points each month for the first three consecutive months after enrollment by simply making three (3) signature purchases with your debit card each month, for a possible total of 600 Bonus Points.

For credit card enrollments, bonus points can be awarded on an ongoing basis for qualifying transactions on certain cards. Not all credit cards are eligible for bonus points. See the complete Relationship Rewards Point Guide (PDF) for all of the ways to earn Bonus Points. 

You can also use our interactive Relationship Rewards Point Calculator to visualize your point potential.   

Note: For Bonus Points, a "month" is a 30-day period, starting from the enrollment date. It is not based on a calendar month. For example, if enrollment is on the 10th day of September, month 1 would be from 9/10 to 10/9 (days 1-30), month 2 would be from 10/10 to 11/8 (days 31-60) and month 3 would be from 11/9 to 12/8 (days 61-90).

Do I need to have a checking account at KeyBank to earn credit card points?

No, to earn points for credit card purchases, a checking account at KeyBank is not necessary. However, to earn Product Points for opening a credit card account, you must have a KeyBank checking account in good standing. In addition, to receive the Product Points for opening your credit card, you must make 5 purchase transactions within the first 60 days after account opening. All credit products are subject to credit approval.

How can I check my point balance?

There are several ways to check your point balance:

  • Sign on to Online Banking and click the Account Details tab for the account that is enrolled in the program.
  • Business Banking customers, log in to Key Business Online® and select the checking account that is enrolled in the program.
  • Log in to www.keybankrewards.com directly. This will require a separate username and password from Online Banking.
  • View the balance on your statement
  • Call 1-800-KEY2YOU® (1-800-539-2968). For businesses, call 1-888-KEY4BIZ® (888-539-4249).
  • Or, take a look at any receipt you receive after conducting transactions at any KeyBank branch.
How do I redeem rewards?

To redeem your rewards:

  • Sign on to Online Banking
  • Select Account Details for any account enrolled in Rewards
  • Click "Rewards Points" for that account

You will automatically be logged on to the rewards redemption site where you can shop and redeem your rewards online.

Please wait approximately 48 hours after enrollment in KeyBank Relationship Rewards to access the site.

What are some of the rewards that can be earned?
There are many types of rewards available. Typical redemption options include gift cards, cash back, merchandise, electronics, travel, charity donations, and more. Go to the KeyBank Rewards catalog to see all redemption possibilities. You can also use our interactive Relationship Rewards Point Calculator to see how quickly the points can add up and get you to your goal.
How can I book travel with my reward points?

Sign on to Online Banking, select Account Details for any account enrolled in Rewards and click "Rewards Points" to access the rewards redemption site. Here, you will be able to search and book your own air, hotel, car rental and trip activities online. You can pay with your points or a combination of points and your credit or debit card. Travel booking fees may apply.

Will I get a new debit card if I enroll in the rewards program?
Yes, if you enroll your KeyBank checking account in KeyBank Relationship Rewards, you will get a new debit card with the same number.
Do my KeyBank Rewards points expire?

Yes, your KeyBank Rewards points expire 48 months after they are issued. Points earned with a KeyBank Private Bank MasterCard Credit Card do not expire. 

Is there a fee for the program?

The KeyBank Rewards Program has a low annual fee based on your account and relationship with KeyBank . The fee is based on the type of Rewards program (KeyBank Relationship Rewards or KeyBank Rewards) and the type of checking account.


KeyBank Rewards KeyBank Relationship Rewards
Account Type - Non Business Annual Fee Annual Fee
Key Privilege Select Checking Fee Waived Fee Waived
Key Privilege® Checking Fee Waived Fee Waived
Sweep Checking Fee Waived Fee Waived
Key Private Bank Checking Fee Waived Fee Waived
Key Private Bank Money Market Checking Fee Waived Fee Waived
Key Advantage® Checking $30 $30
Key Coverage Checking® $30 $40
Key Express Checking® $30 $40
Key Student Checking® $30 $40
KeyBank Access Account $30 $40
Other Non-Business Checking Accounts Not Listed $30 $40
KeyBank Credit Cards

Issued by KeyBank on or after May 24, 2013, and bearing a plastic number with the first 6 digits of 524924, 519945, 552356, including KeyBank Key2More Rewards MasterCard® Credit Card, Key Private Bank MasterCard® Credit Card and KeyBank Platinum MasterCard® Credit Card

N/A Fee Waived
Account Type - Business Annual Fee Annual Fee
Key Business Rewards Checking® Fee Waived Fee Waived
KeyBank Basic Business Checking $30 $40
KeyBank Business Interest Checking® $30 $40
Key Business Sweep Fee Waived Fee Waived
Key Business Money Market Checking $30 $40
Other Business Checking Accounts Not Listed $30 $40
KeyBank Business Rewards MasterCard® Credit Card

Issued by KeyBank on or after May 24, 2013, and bearing a plastic number with the first 6 digits of 519731

N/A Fee Waived
Is there a fee for redeeming points?
No, there is no charge for redemptions.
How do I know when my annual fee will post to my account for the KeyBank Relationship Rewards program?

Annual fees are charged on the first statement cycle date after enrollment in the program, and then annually thereafter on the date the statement cycles that includes the anniversary date of enrollment within that statement period. For example, if you enrolled on 3/1/2013 and your statement cycles on the 5th of each month, your first charge will occur on 3/5/2013. The next annual charge will post to your account on your statement cycle date for the statement that includes transactions for 3/1/2014.