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We react quickly if there’s suspicious activity on your credit or debit card, so you’ll always know if there is a fraud attempt and how to keep your account safe.

How Fraud Alerts Work

We automatically monitor your credit and debit card transactions for any activity that’s out of the ordinary. If we detect a potentially fraudulent transaction or attempt on your credit and debit card, we’ll let you know immediately by text and email.

  • Receive an alert. Alerts are sent to the cell phone number and email address listed in your online banking profile. To check or update your contact information, sign on to online banking, call us at 1-800-KEY2YOU or stop in a local branch.
  • Approve or deny the transaction. Just follow the prompts in the message to respond. Approve, and your card will be available for continued use. Deny, and we’ll instantly block your card for your security. Remember, KeyBank will never ask you for any personal information in an alert.

You may opt out of receiving fraud alerts any time. Just reply STOP to any fraud alert text you receive, or call 1-800-KEY2YOU.

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

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