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We’ll react quickly if there’s suspicious activity on your debit card, so you’ll know what attempts are happening, and how to keep your account safe.

What to expect from fraud alerts debit card protection

Feel secure, knowing we automatically monitor your debit card transactions for any activity that’s out of the ordinary.

  • If we detect a potentially fraudulent purchase, using your debit card, we’ll let you know immediately by text and email. (If you don’t respond within 30 minutes, we’ll try again with an automated phone call.)
  • To validate or deny the transaction, follow the response prompts in the message.
  • Validate, and your card will be available for continued use. Deny, and we’ll instantly block your card for your security.
  • There’s no need to opt in to this complimentary security service, but you may opt out of receiving fraud alerts via text and voice at any time. To opt out of receiving fraud alerts via text, reply STOP to any fraud alert text you receive. You can also opt out of receiving fraud alerts via text by calling 1-800-KEY2YOU.

Call Us

1-800-KEY2YOU®

TDD/TTY (Hearing Impaired):
1-800-539-8336

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