12/20/13 - We know the Target data compromise has prompted a lot of questions and concern about credit and debit card security in light of the data compromise, and the safety and security of credit and debit cards in general.
We want to take a moment to assure you that we're watching over your accounts today and every day. Protecting your financial assets is our top priority and we are constantly evaluating ways we can do even more to help keep your financial assets safe and sound.
We are monitoring the Target data compromise situation very carefully so we can offer helpful suggestions and advice to clients affected by the compromise and clients who are concerned by the compromise. We hope the following information gives you a better understanding of the current situation and what we are doing now – and every day – to help protect your accounts.
This January, KeyBank will re-issue credit and debit cards that might have been compromised as a result of the Target data incident. In December, we increased our regular careful card account monitoring in light of the Target data compromise; please know that KeyBank monitors your accounts every day. We use a variety of sophisticated methods to spot signs of fraud or theft.
We will be re-issuing cards throughout January. Affected clients will be contacted via U.S. postal mail with specific information about the process, such as disposing of existing cards and activating new cards.
Typically, "phishers" send emails directing recipients to click on a link to a website or open an attachment, so you should always be on the alert for unusual or suspect email messages about your accounts. Don’t open any attachments or links in questionable email messages. Forward any suspect email that appears to come from KeyBank to firstname.lastname@example.org.
Credit and debit cards are useful tools for managing your spending. There are lots of ways to help protect your cards from fraud. Please check out our Privacy and Security resource library for additional information we think will help you use your cards with confidence that your financial assets are secure.