
Clayton Canny
Clunky and slow to a genuinely infuriating extent. Have to try 4/5 times to open the app every single time because it just gets stuck on "Hello" and refuses to connect. Either that or it loads in just to say "Connectivity Lost." Can you just press a "Retry" button? Of COURSE not! You have to close and restart the app AGAIN! App constantly goes unavailable for indeterminate amounts of time. Don't waste money on redesigning the look of your interface, invest in the app's basic functionality.
11 people found this review helpful
KeyBank, N.A.
June 14, 2025
Good Morning Clayton! Thank you for reaching. We are sorry to hear about your difficulties. Android 10 is an old version of Android and not supported for security reasons. If your devices does not support upgrading to a current version then you can also go to www.key.com from a browser instead. Thank you.^CH

Ryan M (RaneyMarie)
I really like this app and use it a lot. However, just recently, the app keeps crashing. I have cleared the cache, unistalled, and re-installed several times. I really rely on this app for my banking, and this is a huge inconvenience. The only Key Bank branch near me is a 20 min drive away and us not always convenient to go to. I really like Key Bank and would like this to get fixed sooner rather than later. Thank You!
31 people found this review helpful
KeyBank, N.A.
January 25, 2025
Hello Ryan - We are currently working to restore service to our mobile app and apologize for the inconvenience. In the meantime, please know you may still access your online banking by visiting us at Key.com. Thank you.^CH

John Daily
I'm in a looping hell of trying to log in, which launches the browser, which asks for security information, which I then provide. Then it asks for a passcode that it sends to my phone, which I also provide. After accepting all of this, it then tells me to navigate back to the app so that I can finish the login. And then, instead of allowing me access to my account, it repeats the cycle ALL OVER AGAIN. The third time I just threw my hands up and uninstalled. Just garbage, and an awful experience.
26 people found this review helpful
KeyBank, N.A.
February 16, 2025
Hi John = Please uninstall the app, reboot your device (this is important), then reinstall the app. Feel free to email us at KeyBank_Help@KeyBank.com for additional troubleshooting or call to speak with a digital specialist at 1-800-539-1539. Thanks, ^DD