Check Your Key2Benefits® Card Balance

To check your Key2Benefits card balance online, you'll need to have an activated Key2Benefits card and be enrolled in Key2Benefits.com.

March 2018

Check balance online

  1. Sign on.
  2. Your card balance will appear in top right-hand corner of the screen.

Balance Questions

My balance is different from what I was anticipating.
  • If the funds deposited from your state are different than what you were expecting, please contact your state agency for more information.
  • If your funds are lower on your account than expected, please log on to Key2Benefits.com or call the number on the back of your card to review your recent transactions.
  • If you feel you were a victim of fraud or theft, please immediately call the number on the back of your card to report this incident.
I got my card, but there's no balance on it.

The funds on your card are provided by your state agency. It’s possible that the state agency has not yet made a deposit to the prepaid card. Please contact your state agency to discuss when your card will be funded and how much you will receive.

If you believe you have been a victim of theft or fraud, please contact us immediately at the number on the back of your card to report the incident and have a new card issued.