Check balance online

  1. Sign on.
  2. Your card balance will appear in top right-hand corner of the screen.

Balance Questions

My balance is different from what I was anticipating.
  • If the funds deposited from your state are different than what you were expecting, please contact your state agency for more information.
  • If your funds are lower on your account than expected, please log on to Key2Benefits.com or call the number on the back of your card to review your recent transactions.
  • If you feel you were a victim of fraud or theft, please immediately call the number on the back of your card to report this incident.
I got my card, but there's no balance on it.

The funds on your card are provided by your state agency. It’s possible that the state agency has not yet made a deposit to the prepaid card. Please contact your state agency to discuss when your card will be funded and how much you will receive.

If you believe you have been a victim of theft or fraud, please contact us immediately at the number on the back of your card to report the incident and have a new card issued.