How to Reset your PIN Online:

  1. Sign on to your Key2Benefits Account.
  2. Select “Change PIN” in the left-hand menu.
  3. The Change PIN screen will appear.
  4. Type in your old PIN once (1) and your new PIN twice (2) for confirmation.
  5. Click the “Submit” button.

How to Reset Your PIN With the Automated Phone Service:

  1. Dial the number on the back of your card.
  2. Press 1 – I have an existing Key2Benefits card.
  3. Press 1 – Activate, obtain balance, review transactions, or other cardholder information.
  4. Enter card number, last 4 of SSN, and CVV
  5. Say ‘Change PIN’; then be prompted to enter a 4-digit PIN (do not need to enter prior PIN), and then re-enter the new PIN to validate.