You can use your card to withdraw cash at ATMs, banks or credit unions or by getting cash back with purchases at participating retailers. Funds are automatically deducted from your Key2Benefits card balance.

ATM Withdrawal

Withdraw cash at any KeyBank or Allpoint ATM at no additional cost to you and surcharge-free.

Cash Back with Purchases

At participating merchants such as grocery or convenience stores.

Card to Account Transfer

Transfer some or all your balance to a personal checking or savings account through the Key2Benefits website.

Branch/Teller Withdrawal

Mastercard® over-the-counter cash withdrawal (down to the penny) available at Mastercard® member bank (including all KeyBank locations).

Please note: When making a branch/teller withdrawal from a bank, you will be required to present valid, primary identification. See the below list for acceptable identification types.

Types of Primary Identification Needed at a Branch

Primary identification is any current, valid government-issued identification with photo and signature. Some examples of government-issued photo identification include:

  • A valid driver's license (for your state and other states as determined by your branch and market)
    • Note: Several states, such as Indiana, provide residents with a temporary, interim ID when they apply for new or renewed driver’s licenses. An interim driver's license of this type is valid for a short period of time, allowing the issuer time to mail out the permanent license. An interim driver’s license is an acceptable form of primary identification, as long as it has not expired and contains both a photo and a signature.
    • IDs from the five inhabited U.S. territories—Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, and America Samoa—are accepted like any U.S. state ID and are permitted as a primary form of ID.
  • A valid Utah Drivers Privilege card (within the state of Utah only)
    • Note: A Utah Drivers Privilege card cannot be used for documentary evidence if additional identification is requested by the Customer Identification Unit (CIU).
  • A valid state-issued non-driver's license photo identification (for your state and other states as determined by your branch and market)
    • Note: Several states, such as Indiana, provide residents with a temporary, interim ID when they apply for new or renewed driver’s licenses. An interim driver's license of this type is valid for a short period of time, allowing the issuer time to mail out the permanent license. An interim driver’s license is an acceptable form of primary identification, as long as it has not expired and contains both a photo and a signature.
    • IDs from the five inhabited U.S. territories — Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, and America Samoa — are accepted like any U.S. state ID and are permitted as a primary form of ID.
  • A valid U.S. passport or U.S. passport card
  • A valid foreign passport (including Mexican or Canadian)
  • A valid military ID card
  • A valid military dependent pass
  • A valid resident alien card
  • A valid Native American (tribal) ID (some do not have a signature)
  • A valid Mexican Matricula Consular card
  • A valid Mexican driver's license
  • A valid Canadian driver's license
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Localizador de cajeros automáticos

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Consult the fee schedule that came with your card for any fees that may be associated with ATM use.