Mastercard® Gift Cards

Using your Key Possibilities Gift Card.

If you have a Key Possibilities Mastercard,1 you have a secure, easy-to-use gift card that you can use worldwide, anywhere Mastercard is accepted.2 Although we’re going to stop providing new Key Possibilities gift cards beginning February 17, 2023, that change will have no effect on gift cards that have already been purchased.

Using your Key Possibilities Mastercard:

  • Ready to use at the time it’s issued – no activation necessary3
  • Accepted at locations worldwide that accept debit Mastercard, including KeyBank and AllPoint ATMs2
  • Use your card as often as you would like until the balance is depleted or the card expires

About Key Possibilities Mastercard Gift Cards

Our Key Possibilities gift card is a great alternative to cash, checks and store-specific gift cards. It’s a prepaid card that can be given to anyone, for any occasion, and allows the recipient the flexibility to choose his or her gift. Purchases can be made in-person, through catalogs, or online anywhere Debit Mastercard cards are accepted.

No. The Key Possibilities card is a prepaid card that can be used everywhere Debit Mastercard cards are accepted. The card is loaded with a fixed amount at the time of purchase. Each time the card is used, the purchase amount is deducted from the available balance. Your card is not a revolving credit card, but you could use the card exactly like you would use a credit card to make a purchase.

Key Possibilities Mastercard gift card has been discontinued and is no longer available for purchase as of February 17, 2023. Cards that have already been issued will not be affected.

Key Possibilities gift cards are valid until the “Good Thru” date shown on the face of the card. We encourage the cardholder to use the entire balance before the card expires.

Using KeyBank Mastercard Gift Card

The Key Possibilities gift card is disposable; no additional value can be added to it. Please dispose of card once card has been used.

There are no fees associated with using the card.

The card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Your transaction will not be approved unless you have sufficient funds to cover the entire transaction amount, including taxes, tips and fees. Some restaurants may add a tip to your bill automatically before attempting an authorization. Be sure to always be aware of your balance. If you prefer not to pay a tip on your Key Possibilities gift card, alert your server. Keep track of your Key Possibilities gift card balance so you don’t try to make purchases for more than the amount remaining on your card. To check your card balance, call the number located on the back of your card.

Yes, you can withdraw money from a Key Possibilities gift card. You can use the Key Possibilities Mastercard gift card at any KeyBank ATM. Simply go to keybankgiftcards.com to register your card and obtain a PIN. At the ATM, insert your card and type in your PIN. When prompted, select “Withdrawal” and then “Checking.” Proceed as usual by entering the amount you wish to withdraw. Your withdrawal limit is $300 per day, not to exceed the value of the card.

The card carrier of your Key Possibilities gift card will have the denomination on it.

The Key Possibilities gift card is not authorized for “pay at the pump” purchases. We suggest you go into the store, give your card to the attendant, and sign for the purchase.

It is possible that the address used at the time the card was purchased is different than your current address. To use a Mastercard gift card, online and telephone merchants verify your billing address at the time of your purchase, to ensure it matches the address on file for your card.

You may obtain information about the unused monetary value by calling us 24 hours a day, seven days a week at 1-888-881-8969. You will need the card number, expiration date, and the CVV code which is located on the back of the card.

Who to Contact

Call Customer Service toll free at 1-888-881-8969 to cancel your Key Possibilities® gift card as soon as possible, 24 hours a day, seven days a week. After the card is canceled, we will refund any remaining balance.

In case of errors or questions about your use of the Key Possibilities gift card, telephone our Customer Service at 1-888-881-8969. We must hear from you no later than 60 days after the receipt was issued on which the problem or error appeared.

In case of an error on your account, contact us Monday through Friday 8:00 a.m. to 9:00 p.m. ET at 1-888-881-8969.

1

Subject to the terms of the Key Possibilities Cardholder Agreement. The card is issued by KeyBank pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

2

Due to European Union regulations, Key Possibilities gift cards are not accepted by merchants or ATMs in all European Union countries.

3

To make ATM withdrawals, please go to keybankgiftcards.com to obtain a PIN.

Credit Cards

earn up to 2% cash back on every purchase.

KeyBank cashback credit card

Debt & Credit

managing debt - tips and strategies to keep you moving forward.

Young couple sitting at a table looking at papers

Debt Consolidation

paying off debt is doable with these options and offers.

laughing on the couch

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now

Find a Branch or ATM

call us

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

Schedule and Appointment

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now