This is your one stop for easy answers and quick links, so you can start using your new account to optimize your cash flow.

 

Everything You Need to Get Started

Over the next few days, you’ll receive emails with all your account details. And, if you ordered equipment, you’ll also receive everything you need to start processing payments, including your:

  • Terminal and any other equipment you’ve ordered — all programmed and ready to go.
  • Receipt paper starter kit, so you can start accepting payments right away.
  • VAR sheet to help you get started with gateways other than CardConnect and Authorize.net.

 

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Meet Your Client Engagement Specialists

Expert advice and support come with your account. If your sales advisor has not already made your appointment with your Client Engagement Specialist, schedule a 30-minute call to get to know your team and everything they can help you with.

Schedule Your Welcome Call
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Start Using Your Account

Whether you want to set up your equipment or gateway on your own, or would like us to walk you through it, we’re here to help. Just check our FAQs for setup instructions for your type of equipment, or contact us.

Set up FAQs
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Enroll in Commerce Control

Manage and analyze every aspect of the payments process in Commerce Control, the complementary dashboard you’ll use to manage accounts, view statements, respond to chargebacks, and more.

Enroll in Commerce Control
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Get Started with PCI-DSS Compliance

Businesses that take credit card payments must comply with the Payment Card Industry Data Security Standard (PCI-DSS). To get started with compliance, submit your PCI Self-Assessment Questionnaire (SAQ) through Clover® Security within 90 days.

Start PCI-DSS Compliance Learn More

Frequently Asked Questions

For customer service, supplies, and security, contact us at 1-855-623-4236. For voice authorization, call 1-800-337-1070.

  • Keep these numbers handy. Print out our customer service and authorization card and post it by your point-of-sale systems.
  • Complete the section, “Sales authorization steps.” Make sure to fill out your business’s sales authorization number and merchant ID, so your employees can easily access this information as needed.


Customer Service and Authorization Card

  • Your Merchant Processing Agreement
  • Account Terms and Conditions
  • An Interchange Qualification Schedule
  • If you expect equipment, you’ll receive a tracking number for delivery that will be sent 3-5 business days from account opening.

Keep your Clover device off until the online set-up prompts you to turn it on.

  1. Check your email for a message with the subject line “Welcome — Clover set-up information.” The email was sent from Clover within 24 hours of your account approval.
  2. Select the set-up link in the email.
  3. Follow the prompts to turn on your device for the first time.
    a. If you turn on your device before selecting the link, you’ll be prompted to create an account through your Clover dashboard to activate your device.

For more details and information, visit Clover set up details or schedule an appointment to meet with a team member.

To set up your Virtual Point of Sale or new software, check your email for a message from Key with the subject line, “Point of Sale Configuration Sheet Notification.” The email is a secured message and was sent to you within 24 hours of your account approval. In the email, you’ll find the VAR sheet you need to set up your account. If you need us to resend the email, give us a call at 1-855-623-4236.

There are a number of ways to contact us, so you always can access the assistance you need anytime.

Online Help
Search your question quickly and easily online in our comprehensive guide.
Online Merchant Solution Guide

Chat
Instantly connect with one of our specialists through chat. We’re here 8:30 a.m. – 5 p.m. ET.
Chat Now

Email Us
Send us an email with your question or comment and we’ll respond as soon as possible.
Email Us

Schedule a Call
Schedule a meeting with a Client Engagement Specialist.
Schedule a Call

Call Us
Contact us 24/7/365.
1-855-623-4236
Dial 711 for TTY/TRS.

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