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Frequently Asked Questions

How does ACH Direct dual authorization work for the Electronic Payment Authorization (EPA) service?

Authorizations that are added, modified or deleted in ACH Direct and reject decisioning actions are performed by one user and approved by another; depending on the 2 specific parameters established for each associate:

  1. Associate Level
    • Level 1 – Can add, modify or delete authorizations and decision pending rejects. Cannot approve those actions taken by others
    • Level 2 – can perform the actions of Level 1 and also approve the actions taken by others (either Level 1 or Level 2 associates).
  2. EPA Maximum Dollar Limit

The EPA Max Dollar Amount assigned to an associate is the maximum transaction amount not requiring secondary approval. Secondary approval does not take into account the user’s EPA Maximum Dollar Limit.