ACH Direct Overview Tour

From the left navigation, select Corporate Administration then Corporate User.

A list of all users within your organization will be displayed. Users not listed, or users who are listed and need to be removed, will require your company contact to make the official request through your Payments Advisor.

To search for a user in the list, select the 'search' icon on the bottom left of the list.

To view or modify a user, select the radio button to the left of a given user, then select the Modify button.

The User Information page will be displayed, including multiple fields of data related to that particular user. Some data cannot be edited and will appear disabled in that field. Editable fields will reflect changes immediately.

Once you have modified the desired fields, select the Save button at the bottom of the page to ensure the user’s information is updated.

As an Administrator, you can view which groups a user is assigned to. You can request roles to be added or removed as needed through your Payments Advisor.

From the User Information page, expand the Assign Groups segment. Access currently in place for the given user will be displayed.

ACH Direct offers a variety of email notifications to users. As an Administrator, you can add or remove email notifications per user. On the User Information page, expand the Notifications segment.

To add notifications, select the Add button. To remove notifications, select the Remove button.

A Notifications window will be displayed. Select the checkboxes next to the notification line items that you would like added or removed for the user. Select the Save button.

Reports can be generated around user activity. From the left navigation, select Reports then Audit Activity.

A Reports page will be displayed for you to select a specific user or all users. Enter the dates you are interested in viewing. Complete the Report Type, Sort Fields, and Sort Order selections. Then select the View Report button.

An audit report of the user’s activity for the date range selected will be displayed in a window.

From the left navigation, select Control Totals then Control Totals below that.

From the Control Totals page, select the Add button.

From the Add Control Total page, select the appropriate application name from the dropdown.

Every client is required to complete the Credit Amount, Debit Amount, and Entry/Addenda Count fields. Once complete, select the Save button.

A confirmation will be displayed in green at the top of the Control Totals page alongside a reference number.

From the left navigation, select Control Totals then Control Totals below that.

To modify an ACH Direct control total, select the radio button next to the total which requires changing then select the Modify button.

From the Modify Control Total page, make the required changes then select the Save button.

A confirmation will be displayed in green at the top of the Control Totals page alongside a reference number.

From the left navigation, select Control Totals then Control Totals below that.

To delete an ACH Direct control total, select the radio button next to the total which requires changing then select the Delete button.

A window will be displayed to validate this action. Select the OK button.

A confirmation will be displayed in green at the top of the Control Totals page alongside a reference number.

From the left navigation, select EPA then Authorizations.

Select the Add button.

From the EPA Authorizations page, select the account number from the dropdown.

Enter the required fields, including the authorization date range, Maximum Amount, Specific Amount, Transaction Type, Number of Authorized Transactions, Company ID, and Company Name. Once complete, select the Save button.

A confirmation will be displayed in green at the top of the EPA Authorizations page.

From the left navigation, select EPA then Authorizations.

To change an authorization, select the radio button next to the desired authorization and select the Modify button.

From the EPA Authorizations page, change the fields which must be modified then select the Save button.

A confirmation will be displayed in green at the top of the EPA Authorizations page.

From the left navigation, select EPA then Authorizations.

To delete an authorization, select the radio button next to the desired authorization and select the Delete button.

A window will be displayed to validate this action. Select the OK button.

A confirmation will be displayed in green at the top of the EPA Authorizations page.

When notified of a pending entry, you will enter ACH Direct and make a decision to allow the particular transaction to be posted or returned. From the left navigation, select EPA then Reject Decisioning.

Rejected transactions that require actions will be displayed on the Reject Decision page. To refuse, or accept a particular rejection, select the radio button next to the desired selection then select Refuse selected, or Accept selected button.

A confirmation will be displayed in green at the top of the rejection detail page.

ACH Direct offers Multiple-Level Authorizations for you to enhance your controls around debits presented against your account. Automated solutions, such as dual verification enhance security and risk management to help mitigate fraud.

View, modify, delete, and add authorizations/filters for pre-authorized debits. If an authorization exceeds the user’s maximum authorized amount; it will automatically move to the EPA verification queue for secondary approval.

A list of all rejected transactions which require action. No action will result in the debit being returned unpaid. If dual authorization is enabled, accepted items will require secondary approval if the item exceeds established limits.

This tab will display all added, changed or deleted authorizations (filters) requiring secondary approval. A designated approver select the item using the radio button and then either approve or deny the transaction.

Decisioned pending rejects requiring dual approval will be displayed here. A user will select the item using the radio button and then either approve or deny the transaction.

From the left navigation, select File/Transaction Inquiry then Originator Browse.

Complete the fields as needed then select the Search button.

Search results with file detail will be displayed. You can browse the batches of a particular file. Select the radio button next to the desired file, then select the Batch Browse button.

Search results with batch detail will be displayed. You can view specific batch details. Select the radio button next to a batch. Select the Detail Browse button.

A listing of all transactions contained within the batch will be displayed. To view individual transaction detail, select the radio button next to the desired transaction then select the Show Item Details button.

Transaction specific details will be displayed.

To view any addenda information that may have accompanied the transaction, scroll to the bottom of the Warehouse Detail Inquiry view then select the Show Addenda button.

Any addenda information which was transmitted with the transaction will be displayed.

From the navigation along the left, select File/Transaction Inquiry then Account Search.

Complete the required Account Search, Account Number, From Date, and To Date fields. In the Account Search field, Originator must be selected. Enter any remaining desired search criteria, and then select the Search button.

The Warehouse Search Result page will be displayed, populated with each transaction meeting the search criteria. For additional detail on a particular transaction, select the radio button next to the transaction then select the Show Item Details button.

Transaction specific details will be displayed.

To view any addenda information that may have accompanied the transaction, scroll to the bottom of the Warehouse Detail Inquiry view then select the Show Addenda button.

Any addenda information which was transmitted with the transaction will be displayed.

From the left navigation, select File/Transaction Inquiry then Account Search.

Complete the required Account Search, Account Number, From Date, and To Date fields. In the Account Search field, Receiver must be selected. Enter any remaining desired search criteria, and then select the Search button.

The Warehouse Search Result page will be displayed, populated with each transaction meeting the search criteria. For additional detail on a particular transaction, select the radio button next to the transaction then select the Show Item Details button.

Transaction specific details will be displayed.

To view any addenda information that may have accompanied the transaction, scroll to the bottom of the Warehouse Detail Inquiry view then select the Show Addenda button.

Any addenda information which was transmitted with the transaction will be displayed.

From the left navigation, select File/Transaction Inquiry then Originator Browse.

Complete the fields as needed then select the Search button.

Search results with file detail will be displayed. You can browse the batches of a particular file. Select the radio button next to the desired file, then select the Batch Browse button.

Search results with batch detail will be displayed. You can view specific batch details. Select the radio button next to a batch. Select the Detail Browse button.

A listing of all transactions contained within the batch will be displayed. To view individual transaction detail, select the radio button next to the desired transaction then select the Show Item Details button.

Select a transaction using the radio button. Then click Deletes and Reversals.

Deletes & Reversals Terms and Conditions will display. Click Agree to proceed.

Once the deletion is processed, the status will update to Deleted. You will also receive an email confirmation indicating your transaction deletion was successful.