we’re glad you’re here.
Find everything you need to make the most
of banking with Key.
Welcome to your resource for quick links and information to help you start using your new KeyBank accounts. Learn more about using KeyNavigator®, explore our cybersecurity resources and fraud solutions, and find the answers to common questions. Let’s get started.
See Our Account Authentication Options
Set your authentication preferences so you can sign on securely using a FIDOTM security key, biometric authentication, or both.
Learn to Use KeyNavigator
Explore online help topics, tools, and resources to guide you through every feature of KeyNavigator, from adding a new user to pulling intraday reporting.
Can’t access all your modules? Check our FAQs.
Find Out About Trending Scams
Help protect your organization with our most current information on the latest cybersecurity risks, trends, and tips for protecting your business from attacks.
Explore Fraud Prevention Solutions
Protect your accounts with options that provide an additional layer of security and functionality.
ACH Direct1
With ACH Direct, you can make immediate KeyNavigator user profile changes to ensure up-to-date access is maintained for your organization’s security.
Positive Pay1
Strengthen internal controls with fraud detection features in KeyNavigator, like Same Day, Next Day, Teller and Payee Positive Pay, and Payment Protection.
1 Subject to eligibility, terms, and conditions of service agreement, applicable fees may apply.
Frequently Asked Questions
For questions about KeyNavigator or your account, contact our support team at 1-800-539-9039 (Dial 711 for TTY/TRS).
Monday – Friday, 8:00 a.m. – 9:00 p.m. ET
If you need access to a KeyNavigator module that requires additional permissions for security purposes, you can gain them by contacting KeyNavigator support at 1-800-539-9039.
Permissions are granted for individual users, rather than at the company level. Once you pass verification for any module, you will be granted access to all the modules that require additional permissions, including Self Service, Wires, ACH, and File Transfer.
For more information about our products and services for businesses, visit payment and transaction solutions.
To learn more about KeyBank’s business or fraud solutions and how they could help your business, connect with your payments advisor or relationship manager.