KeyNavigator® Security
To help protect your business accounts, KeyNavigator uses advanced, two-factor authentication methods. During onboarding, you'll choose one or both of our options to secure your account.
Authentication Options
- FIDO Security Key, for computers
This USB security key arrives within one week of your registration. Simply plug it in when signing on to Key Navigator.
- Passkey, for devices
Passkey generates a unique, private key at the time of sign-in for server-level protection that significantly lowers the risk of account compromise from phishing, stolen credentials, or similar attacks.
Learn More
When it comes to keeping your financial information secure, our team goes the extra mile.
That’s why we’re introducing stronger authentication options in KeyNavigator.
Enter the FIDO Security Key, an easy-to-use security key that lets you access your information safely.
The FIDO key offers industry standard, secure authentication and is compatible with Windows, Mac, iOS & Android.
Reducing the risk of:
- Phishing
- Username and password theft
- Identify theft to gain account access
All you need to do is order your FIDO key.
Register the key by inserting it into your device and following the directions that pop up.
And you're good to go.
Protect your finances. Bank secure.
KeyBank is committed to helping ensure your account is safe.
FIDO Security Key
Industry-standard, easy-to-use authentication on your computer.
Passkey
Quick, easy, and secure sign on from your device with Passkey.
How to Register
The FIDO Security Key Registration Process
Let's help you order and register a FIDO security key so you can access your financial information securely.
After logging on to KeyNavigator, you’ll see: Good News, Improved Security is Here
Click the I Want a YubiKey button on the bottom left.
This will take you to the Security Options Page.
On the left side, under Helpful Resources, click on Order a FIDO Security Key.
Please make sure the prefilled fields are correct and enter your address.
If you need more information in selecting the correct key, click on the question mark next to YubiKey Device Information to determine what type of key you need.
Click the small circle next to the key type you need.
At the bottom left, click Submit.
You YubiKey will take about a week to arrive in the mail.
Once you have received your key, you can register it on KeyNavigator.
We'll now show you how to register your key in 7 easy steps...
Do NOT insert the key into your USB port until instructed.
Look for the prompt instructing you to register your key.
Click Setup FIDO YubiKey from the pop-up screen.
This will take you to the Security Options Page.
On the right side under Configure Authenticators, click the plus sign to register your FIDO Security Key.
The Secure Sign On will appear. Click on the One Time Passcode.
You'll receive an authorization code on your device associated with the indicated primary phone number. Enter the code and click Continue.
A Security key setup box will appear. Click OK.
Continue Setup will appear. Click OK.
You'll see a message instructing you to Insert your security key into the USB port. When you do, make sure the "y" is on top.
Tap the security key with your finger for authentication. Once you are authenticated, the "y" will light up and remain lit until you are logged in to KeyNavigator.
If the key does not light up: Make sure the key is pushed all the way in the port and that the "y" is facing up.
Helpful Hint
You'll receive prompts on your PC/Device for touching the key for authentication.
KeyBank is committed to helping ensure your account is safe.
FIDO Security Key Registration
Three-minute walkthrough of the registration process.
Passkey Registration
Get the details on registering for Passkey in under three minutes.
Questions?
We welcome your questions and feedback as we continually seek ways to improve your experience.
Contact your Payments Advisor or call 1-800-539-9039 Monday through Friday, 8 a.m. - 9 p.m. ET Dial 711 for TTY/TRS.
Banking products and services are offered by KeyBank N.A.