KeyNavigator®. It’s a whole new experience.

KeyNavigator Updates

To improve your experience within KeyNavigator, we’ve made some changes that enable greater ease and efficiency.

Service Center

We’ve redesigned the layout to be even more user friendly. Easy access from the main menu and improved organization of the module mean you can navigate the Service Center and perform company administration tasks like you do in Self Service today but with greater speed and efficiency than ever.

Service center video

Watch our video that walks you through the new streamlined service center.  

Information Reporting

We're upgrading KeyNavigator’s Information Reporting module: A modernized dashboard layout now provides better organization and usability. New functionality within Previous Day and Intraday Reporting allows you to search by transaction amount, type, or description as well as filter by account name or number.

Information Reporting video

This video explains the enhancements to our Information Reporting dashboard.

You spoke. We listened.

KeyNavigator's Information Reporting dashboard has been redesigned to improve your experience.

Presenting...

Easier navigation with a new menu on the left

Your saved Previous Day and Intraday reports are available for one-click access.

You can now easily filter Statement Accounts.

Within Previous Day and Intraday Reporting, new filters allow you to sort by account name or number.

Search transactions by type, description or amount.

Create a custom report by account using the enter text or filter options.

Your feedback made a difference.

Thank you for helping us improve KeyNavigator.

KeyNavigator Two Factor Authentication

Because KeyBank is committed to helping your business accounts remain safe and secure, we invest in the most current cybersecurity tools to keep KeyNavigator protected. As part of your KeyNavigator onboarding process, you'll choose either or both authentication technologies based on how you access KeyNavigator.

  • Computer – FIDO Security Key
    This read-only security key is inserted into your computer’s USB port.
    The key will be shipped to you and should arrive within one week of the date you select and register it.
  • Mobile or other devices – Biometric Authentication
    This method uses fingerprint or facial ID to verify identity.
    Please note your device (such as computer, mobile phone or tablet) must be enabled with fingerprint and/or facial recognition technology for this option.

A Picture’s Worth a Thousand Words: Helpful Overview and Registration Videos

Overview videos

Watch our brief video introductions to the two new authentication technologies.

When it comes to keeping your financial information secure, our team goes the extra mile.

That’s why we’re introducing stronger authentication options in KeyNavigator.

Enter the FIDO Security Key, an easy-to-use security key that lets you access your information safely.

The FIDO key offers industry standard, secure authentication and is compatible with Windows, Mac, iOS & Android.

Reducing the risk of:

  • Phishing
  • Username and password theft
  • Identify theft to gain account access

All you need to do is order your FIDO key.

Register the key by inserting it into your device and following the directions that pop up.

And you're good to go.

Protect your finances. Bank secure.

KeyBank is committed to helping ensure your account is safe.

FIDO Security Key

Get industry-standard, secure authentication on your computer with the FIDO Security Key, an easy-to-use security measure that allows you to access your account safely.

When it comes to keeping your financial information secure, our team goes the extra mile.

That’s why we’re introducing stronger authentication options in KeyNavigator.

Enter Biometric Authentication.

A safe, easy way to confirm identity and access to your financial information securely.

Biometric Authentication allows you to choose between touch or face authentication.

This means that only you can access your login info and financial data, reducing the risk of:

  • Phishing
  • Username and password theft
  • Identify theft to gain account access

To get started, register your mobile device with KeyBank and access Biometric Authentication.

Scan the QR code that appears and make sure face or touch authentication is enabled.

Complete the quick one-time registration process and you're good to go.

Protect your finances. Bank secure.

KeyBank is committed to helping ensure your account is safe. 

Biometric Authentication

Sign in quickly and easily on your phone or device with Biometric Authentication, which allows you to choose between touch or face ID to access your account.

Registration videos

Our brief instructional videos will help you with the registration process.

The FIDO Security Key Registration Process

Let's help you order and register a FIDO security key so you can access your financial information securely.

After logging on to KeyNavigator, you’ll see: Good News, Improved Security is Here

Click the I Want a YubiKey button on the bottom left.

This will take you to the Security Options Page.

On the left side, under Helpful Resources, click on Order a FIDO Security Key.

Please make sure the prefilled fields are correct and enter your address.

If you need more information in selecting the correct key, click on the question mark next to YubiKey Device Information to determine what type of key you need.

Click the small circle next to the key type you need.

At the bottom left, click Submit.

You YubiKey will take about a week to arrive in the mail.

Once you have received your key, you can register it on KeyNavigator.

We'll now show you how to register your key in 7 easy steps...

Do NOT insert the key into your USB port until instructed.

Look for the prompt instructing you to register your key.

Click Setup FIDO YubiKey from the pop-up screen.

This will take you to the Security Options Page.

On the right side under Configure Authenticators, click the plus sign to register your FIDO Security Key.

The Secure Sign On will appear.  Click on the One Time Passcode.

You'll receive an authorization code on your device associated with the indicated primary phone number.  Enter the code and click Continue.

A Security key setup box will appear.  Click OK.

Continue Setup will appear.  Click OK.

You'll see a message instructing you to Insert your security key into the USB port.  When you do, make sure the "y" is on top.

Tap the security key with your finger for authentication.  Once you are  authenticated, the "y" will light up and remain lit until you are logged in to KeyNavigator.

If the key does not light up:  Make sure the key is pushed all the way in the port and that the "y" is facing up.

Helpful Hint

You'll receive prompts on your PC/Device for touching the key for authentication.

KeyBank is committed to helping ensure your account is safe.

FIDO Security Key

Ready to order and register your FIDO Security Key? This helpful video will show you how in only 3 minutes.

Biometric Authentication Registration Process

Let's get you registered for Biometric Authentication:  a simple way to confirm your identity using touch or face recognition so you can access your financial information securely.

Biometric Authentication doesn't require an app to download; instead it uses your device's biometrics.

You'll need a mobile device or tablet that reads your fingerprint or face.

After logging on to KeyNavigator, you'll see the message:  Good News, Improved Security is Here

Click the I'll Use Biometrics button on the bottom left.

On the right side of the next screen, you'll see Configure Authenticators with a list of options beneath it.

At the very bottom, in the Biometric Authentication (BindID) bar, move your cursor to the far right, and click the plus sign.

The Secure Sign On page will appear.  Click on One Time Passcode.

Choose your preferred method for a One Time Passcode - phone or text.

After receiving your code, enter it and click Continue. 

A QR code will appear on your computer.  Using the camera on your mobile device, scan the QR code.

Open the security URL that appears on your mobile device.

Follow the prompt to enter your email.

You'll receive a code in your email labeled BindID Email verification code.

Enter the code to verify the first part of your registration.

Note:  If you do not see the code sent to your email, check your spam/junk folder.

Next, you will be asked if KeyNavigator can view your mobile phone number and email address.  Click Approve.

Now you can use your biometrics to continue.

Helpful Hints

Under Helpful Resources, you'll see How to Register Biometric Authentication.

This section is a helpful back-up to the instructions in this video.

Make sure biometrics are turned on and that your device software is up to date.

You'll receive a prompt if your browser or operating system is not compatible.

KeyBank is committed to helping ensure your account is safe.

Biometric Authentication

Ready to register for Biometric Authentication? This how-to video will have you up and running in under 3 minutes.

We welcome your feedback as we continually seek ways to improve your experience.

Questions?

We’re here to help. Contact your Payments Advisor or call 1-800-539-9039, Monday through Friday 8 a.m. - 8 p.m. ET (TDD/TTY device: 1-800-539-8336).

Banking products and services are offered by KeyBank N.A.

KeyBank is Member FDIC.

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