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Personal Bankers

Build client relationships and improve financial wellness education in our communities.

We support our clients along their financial wellness journey and celebrate their achievements, as they save to own their first home or prepare to retire. Our bankers guide clients toward a more confident relationship with their finances.

At Key, we believe our clients should understand the basics of personal finance, and as a bank, we have a responsibility to be there to assist them. Our Personal Bankers play a central role in our efforts to help clients understand where they are on their financial journey and where they want to be. We give them the guidance and tools they need to get there.

We have a state-of-the-art digital financial wellness platform that enables Bankers to guide clients step-by-step through their current financial situation and arms the employee with recommendations that illustrate a tangible financial plan for the client. You don’t have to be a finance expert to be good at this job; we will provide you with the tools to succeed. You need to be passionate about helping people improve their financial outlooks and be unafraid of asking personal finance questions and guiding clients towards allowing you to help them.

If you have a desire for helping others and are competitive about meeting and exceeding goals, this could be a great role for you. Serving as primary sales and service contacts for new and existing clients, Personal Bankers are responsible for acquiring new consumer and small business clients and expanding relationships with existing clients. There is a great deal of exposure to product and banking knowledge through training and line of business partnership opportunities in this role. At Key, we reward results and encourage our bankers to grow and expand within the bank.

Related Backgrounds

  • Sales
  • Business development
  • Client experience

Core Competencies

  • Foundational knowledge in business development and service techniques
  • Confidence in engaging in sales conversations, overcoming objectives, prospecting, networking and outside calling
  • Experience in building a referral pipeline
  • Strong customer service and communication skills
  • Ability to build rapport and collaborate with business partners

We offer a wide range of Personal Banker opportunities across our 1,100+ full-service branches.