Protecting our clients comes first.

We know you value your privacy. That’s why KeyBank is dedicated to safeguarding your banking information. Using the latest technology and sophisticated tools, we work to keep your personal and business data protected.

If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately

  • To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124
  • To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056

If You Believe You’ve Received a Suspicious Email:

  • Forward the email to (do not change or re-type the subject line)
  • Do not open any attachments or click on any links
  • If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539