KeyBank employees working together on a community volunteer housing project

Corporate Responsibility

Helping clients and communities thrive.

We’re committed to helping clients and communities thrive. To us, that means doing business fairly and responsibly, promoting diversity and inclusion, and making meaningful investments in the places where we live and work.


We are proud to have worked with the Financial Health Network, the leading authority on financial health in the US, to identify opportunities to support equitable financial health outcomes for our clients and communities. As announced in April 2022, KeyBank will eliminate non-sufficient fund fees, reduce overdraft fees, and take additional steps to help clients manage their finances. These changes, expected to be offered beginning in late 2022, also include enhancements to products to make them even more convenient and flexible for clients.


We’re proud of our progress, and we’re not slowing down.

Key’s Corporate Responsibility Focus Areas

Artist's rendition of Cleveland's Glenville Circle from the southeast

National Community Benefits Plan Results

Highlights progress on our five-year, $16.5 billion National Community Benefits Plan and expanded $40 billion community benefits commitments.

Children sharing supplies in a learning environment

KeyBank Foundation

Supporting our neighbors, our workforce, and our core values.

Diverse group of people in an office setting

Diversity, Equity and Inclusion

Valuing diversity and fostering equity and inclusion are part of our corporate fabric.


Creating a sustainable community through responsible actions and investments.

Environmental, Social and Governance (ESG) Reporting

Measuring our progress to help clients and communities thrive.