Since 1825, we’ve built our business on knowing the communities we serve inside and out. We’re not surprised to see you pulling together to help our neighbors, but we are inspired by it. And as neighbors ourselves, we’re right here with you. Today, we’re working together to support the people, small businesses, local restaurants and non-profits that help our communities thrive. Tomorrow will come, and when it does, we want everyone to be ready to hit the ground running.

Community support by the numbers

Five-year National Community Benefits Plan launched by KeyBank in 2017 to drive investment for low- to moderate-income individuals, families, and communities through community development, philanthropy, and affordable housing, mortgage and small business lending.

$16.5
billion

Key’s philanthropic commitment for COVID-19 response in our most vulnerable communities.

$18
million

Donated to more than 1,200 area nonprofits through our 2:1 COVID-19 Response Employee Matching Gift program.

$1.9
million

Given back to our communities through #KeyBankAssists, surprising 2,640 families with gift cards to local restaurants and thanking more than 50 essential worker and first responder teams with gift cards, supporting 12 charities and 60 small businesses.

$270
thousand+

In loans secured for nearly 40,000 small businesses that employ 3.2 million people nationwide through the Paycheck Protection Program.

$8.5
billion+

Our clients don’t have to go it alone. We’re here to help.

Borrower assistance programs may be available to borrowers of KeyBank mortgages, credit cards, and loans and lines of credit who are experiencing a financial hardship.

Contact us to waive certain service charges on our checking and savings accounts.

Thousands of people have housing today as a result of KeyBank’s continued commitment to affordable housing.

Check in with Key Private Bank advisors for daily briefings, advice and expertise.

Commercial and Institutional bankers are providing necessary access to capital and the latest thought leadership.

Our people make the difference

KeyBank provides access to support and meaningful benefits for our employees, so we can focus on our work, our families, our friends and our communities.

We’re all dealing with a change in our typical routines. Flexible work arrangements may be available that allow teammates to balance their schedules for their needs.

Colleagues who must report to a worksite to perform their jobs may qualify for up to $1,000 tax-free reimbursement for certain caregiver expenses. Also, additional paid leave for those who are ill or caring for an ill loved one is provided for full- and part-time employees.

Cost of coronavirus testing and related doctor visits are covered for members of Key’s Medical Plan, and free resources for emotional health are available to employees.

We’re inspired by our communities every day.

Your work and dedication don’t stop, and we’re proud to play our part. Our $18 million KeyBank Foundation donation is already making a difference.

Heart, Love & Soul has been able to hire three temporary workers and feed between 100 and 150 each day through our daily lunch since we began emergency operations on March 16.

—Heart, Love & Soul
Learn More

In just five weeks, nearly $3.3 million has been awarded in grants from the Rapid Response Fund to more than 50 nonprofit groups and organizations serving on the front lines in Northeast Ohio.

—Greater Cleveland COVID-19 Rapid Response Fund
Learn More

Non-profits in Albany, NY came together to go door to door in their neighborhoods to provide healthy food and material resources, and share a centralized website to collect and survey needs and find solutions for this at-risk neighborhood and food desert.

—AVillage
Learn More
Company Information

KeyBank remains financially strong and committed to working together with you

Market Insights

Updates and information on the virus and investments

News Releases

Find all the details of our coronavirus response in our latest press releases

All credit products are subject to credit approval.

This material is presented for informational purposes only and should not be construed as individual tax or financial advice. KeyBank does not provide legal advice.

Investment products are:

NOT FDIC INSURED NOT BANK GUARANTEED MAY LOSE VALUE NOT A DEPOSIT NOT INSURED BY ANY FEDERAL OR STATE GOVERNMENT AGENCY