Online Banking Service Agreement and Disclosure

This Service Agreement ("Agreement") is between KeyBank National Association (herein called “KeyBank” or "we" or "us" or "our") in our capacity as the operator of our Internet website ("Website") and our Internet customers who subscribe to this Service. Our customers who access and use the Services are referred to in this Agreement as "you" or "your" regardless of number or gender. When you enrolled in this Service on our Website, such action constitutes your written signature to and approval of, and intent to be bound by, this Agreement and all future amendments hereto.


    The financial services (the "Services") covered by this Agreement include, but are not limited to, one or more of the following, which are provided through the Website:

    1. Only for deposit customers of KeyBank:
      • Online Banking;
      • Online Bill Pay;
      • eBill Service;
      • Expedited Online Bill Pay;
      • Online Statement Delivery;
      • Transfer funds between eligible Activated Accounts that are deposit accounts at KeyBank or other Financial Institutions;
      • Payments to any credit or loan account made or held by KeyBank;
      • Download of financial data to a third party;
      • Electronic mail ("Email") to or from us;
      • Service requests for stop payments, copies of check items older than eighteen (18) months, and photo copies for deposit accounts; and
      • Transfer funds between eligible commercial loans/lines of credit and checking accounts.
    2. Only for customers of KeyBank enrolled in the KeyBank Rewards® Program:
      • View total Rewards Points balance for all enrolled Eligible Products, as well as for each individual Eligible Product; and
      • Manage viewing and acceptance of available Bonus Offers.
    3. Only customers of Key Investment Services, LLC ("KIS") may access the Services below, but may not have use of the services above, unless you have a customer relationship with KeyBank:
      • Online Investing Services, including brokerage account information; and
      • Email to, or from, us.
    4. Only for customers of KeyBank enrolled in the HelloWallet® Program ("HelloWallet”):
      • Aggregate personal financial information across multiple accounts to assist in reviewing, managing, and tracking personal finances;
      • View your Wellness Score; and
      • View applicable financial insights and alerts.
    5. Credit Card customers may have access to the services outlined in subsections (a) through (d) above, depending on the nature of their relationship with KeyBank and/or KBCM. Only Credit Card customers of KeyBank may access the services below:
      • Support of Authorized Users for business Credit Card accounts.
    6. KeyBank residential mortgage loan account (“Mortgage”) customers may have access to the services outlined in subsections (a) through (d) above, depending on the nature of their relationship with KeyBank. Only Mortgage customers of KeyBank may access the services below:
      • Mortgage loan account information; and
      • Email to, or from, us.
    7. All new online features and functions to our Website added by us will be subject to this Agreement, as amended from time to time.

    This Agreement supplements and modifies your deposit account agreements with us (the "Deposit Agreements") and incorporates by reference our Rules and Regulations for KeyBank World Wide Website (the "User Agreement"), the KeyBank Rewards® Program Terms and Conditions (the “Rewards Agreement”) and the Cardmember Agreement and accompanying Rates and Fees Table and the Additional Terms of Your Cardmember Agreement, as applicable for Credit Card customers (the “Cardmember Agreement”). If there is any conflict between any term of any Deposit Agreement or our User Agreement posted on our Website, the Rewards Agreement, or the Cardmember Agreement and this Agreement, this Agreement shall control. Certain defined terms used herein are defined in other agreements referenced herein. If you are a deposit customer of KeyBank, you may have additional rights and duties under our "EFT Disclosure Statement", which is collectively our Electronic Funds Transfer Disclosure Statement or our Disclosure Statement and Terms and Conditions for Electronic Funds Transfer Transaction that was delivered to you when you opened your deposit account with us.


    If your relationship on any account with us is acceptable to us, your deposit accounts, credit accounts, loan accounts, and investment accounts may be available for your access by this Service ("Activated Accounts"). Activated Accounts may include: checking accounts, savings accounts, certificates of deposit, retirement (bank deposit) accounts, credit accounts, loan accounts, investment accounts, trust accounts, and other financial account types that may be available at a later date; you will be notified when this occurs. Information about your closed Activated Accounts may be accessed by this Service for seven (7) years after the date on which the applicable Activated Account was closed. Your closed Activated Accounts may be accessed by you up to eighteen (18) months after the date on which the applicable Activated Account was closed.


    To activate the Service, you must first follow our enrollment procedures, using your debit card or following our other procedures for customer verification, authentication and security. You must have a valid Social Security number or federal tax identification number listed on each Activated Account. After enrollment, you may sign on with your User ID and Password to access and use each of the permitted Services, as further described herein.


    You will need a user identification name selected by you ("User ID") and an authorized personal identification number or code (the "Password") to use the Services. You agree to use your best efforts to keep your User ID and Password confidential at all times and to prevent any disclosure of your User ID and Password to any other person or entity. To help safeguard your security, you should change your Password frequently. If you forget your Password, you must contact us online. You assume all responsibilities for and all risks of loss from your providing personal information, including, but not limited to, your User ID and Passsword, to any third party website that spoofs or otherwise imitates the Key website, or by linking to third party websites from unauthorized Email, and you hereby release us from all liabilities and obligations in connection with such actions by you.


    When you enroll in the Online Banking Service, you will be automatically enrolled in “Online Bill Pay”, our bill payment service. Online Bill Pay allows you to make payments in United States Dollars from your selected checking account (a "Payment Account"). You can only make payments to Payees within the United States. A "Payee" is a person or business you are paying. When using Online Bill Pay, you must send your payment instructions to us at least four (4) business days before the Due Date for payments sent by check and two (2) business days for payments sent electronically before the Due Date. The "Due Date" is the date specified by the Payee's bill or invoice for payment. It is your responsibility to schedule your payments in such a manner that payments are delivered on time. Recurring payments must be the same amount each time. Any payment request you designate for a weekend or holiday will be made on the next business day. You may change or cancel any requested payment you have scheduled in advance in accordance with this Agreement if you send your change or cancellation instructions via your Internet access equipment to us before the Cutoff Time on the Payment Transmittal Date for the applicable payment. Your changes or cancellations will not be accepted or processed by us after the applicable Cutoff Time. Cancellation of a requested payment is not a stop payment order, and there is no service charge for your change or cancellation. When you send us a payment instruction, you authorize us to charge your Payment Account accordingly. In our discretion, we may decide to process the payment as a service to you even if there are insufficient funds in your Payment Account. Normal overdraft fees may apply. Notwithstanding any provision of this Agreement, we reserve the right to refuse to honor and pay any payment request. We are not responsible for any disputes, claims, or defenses you may have with any Payee. We reserve the right through Online Bill Pay to select the method by which to remit funds on your behalf to your Payees. You may make more than one payment a day to a single Payee, but no single payment may exceed $25,000. You agree to notify us promptly if you receive notice from a Payee that a payment request you made to that Payee through our Service remains unpaid.

    You may also use KeyBank Mobile Banking to make Online Bill Pay payments. Only the preceding ninety (90) days payment activity will be displayed in KeyBank Mobile Banking. Only same-day transfers to your other KeyBank accounts are permitted through KeyBank Mobile Banking. All Online Bill Pay payments and applicable intrabank transfers are subject to the Hours of Operation and Cut-Off Times disclosed herein or in your Deposit Agreements, as they may be amended from time to time.

    Subject to the terms of this Agreement, we promise to deliver Online Bill Pay payments to your Payees in a timely manner according to your properly entered instructions. In the event a Payee updates your account information in its records and you do not update your Payee account information in Online Banking, we may process your payment in accordance with the information you provided. You acknowledge and agree that the account information as updated by the Payee may appear in the record of your payment in Online Banking and may differ from the Payee information entered by you. It is your sole responsibility to add your Payees and to ensure Payee information is accurate and up to date. We are not responsible for any Payee information entered incorrectly. As long as you give us timely notice within sixty (60) days after the date of the statement on which the error first appears in your Payment Account in accordance with the error resolution procedures in the Agreement or described in the EFT Disclosure Statement applicable to consumer electronic funds transfer transactions, we will reimburse you for the service charges that you have incurred from a Payee due to our failure to comply with any Online Bill Pay payment instruction that you entered and we confirmed in accordance with this Agreement. This commitment does not cover delays or losses of payments by the U.S. Postal Service or any other common carrier, tax payments, court ordered payments, or any payment request not honored by KeyBank.

    1. EBILLS

      This feature enables you to receive bills from your Payees electronically through the Online Banking Service. By activating the eBill feature, you can receive presentment of electronic bills (“eBills”) from your Payees who offer electronic billing and are set up by you for eBills in Online Banking. If you elect to activate the eBill feature, you agree to the following:

      Activation. Upon activation of the eBill feature you authorize notification to the Payee of your request to receive electronic billing information. The presentment of your first eBill may vary from Payee to Payee and may take up to sixty (60) days, depending on the billing cycle of each Payee. Additionally, the ability to receive a paper copy of your bills is at the sole discretion of the Payee. While your eBill feature is being activated it is your responsibility to keep your accounts current. Each electronic Payee reserves the right to accept or deny your request to receive electronic bills.

      Information provided to the Payee. We are unable, through the eBill Service, to update or change your personal information with the electronic Payee such as, but not limited to, name, address, phone numbers and Email addresses. Any changes will need to be made by you, by contacting the Payee directly. It is your sole responsibility to provide accurate contact information to each of your Payees. Additionally it is your responsibility to maintain all user IDs and passwords for all electronic Payee sites. You may be required to provide your user ID, password, security questions, or other security procedures for access to a Payee website in order for you to receive eBills for a particular Payee, and if required, you authorize this information to be used in the Service as described in this paragraph. You also agree not to use someone else's information to gain unauthorized access to another person's bill. Also as part of the enrollment process, you may be required to accept the terms and conditions applicable to electronic billing for a particular Payee, either on your own behalf or as the authorized representative of your business, and you agree that your acceptance of the Payee’s terms and conditions, online agreement or other disclosure is authorized and binding on you as set forth in Paragraph 16 hereto.

      Non-Delivery of electronic bills. You agree to hold us harmless should the Payee fail to deliver your bills. It is your sole responsibility to contact your Payees directly if you do not receive any bill. You are responsible for ensuring timely payment of all bills. Copies of previously delivered bills must be requested from the Payee directly.

      Accuracy and dispute of electronic bills. We are not responsible for the accuracy of your electronic bills. The eBill service will only present the information received from the Payee. Any discrepancies or disputes regarding the accuracy of your electronic bill summary or detail must be addressed with the Payee directly.

      Notification. We will not provide any notice of your electronic bills other than such notice as appears within Online Bill Pay. Notification from Payees to KeyBank may vary from Payee to Payee. It is your responsibility to periodically logon to Online Banking to check on the delivery of new electronic bills. You are responsible for ensuring timely payment of all bills.

      Cancellation of electronic bill notification. The electronic Payee reserves the right to cancel the presentment of electronic bills at any time. You may also cancel eBill presentment at any time. The time frame for cancellation of your electronic bill presentment may vary from Payee to Payee. It may take up to sixty (60) days, depending on the billing cycle of each Payee. By indicating within the eBill feature that you wish to cancel eBills, you authorize notification to your electronic Payee(s) as to the change in status of your account. It is your sole responsibility to make arrangements for an alternative form of bill delivery. We will not be responsible for presenting any electronic bills that are already in process at the time of cancellation.

      This Agreement and your use of eBills do not alter your liability or obligations that currently exist between you and your Payees. You are solely responsible for paying your bills on time regardless of whether you use eBills.


      This feature will allow you to make expedited payments using the funds in your Payment Account to Payees located in the United States for a fee as set forth below (“Expedited Payments”). Expedited Payments may be delivered to the Payee electronically or via paper check. Expedited Payments by check will not be delivered to post office box addresses or to locations in Alaska, Hawaii, or any foreign or U.S. territory outside of the contiguous forty-eight States and the District of Columbia. It is your sole responsibility to enter and verify any address for Expedited Payment by check to ensure it is correct and is specified as a valid overnight package address by your Payee. Expedited Payments are processed when they are received, provided they are scheduled during the hours when the Service is available. Expedited Payments may only be scheduled from 4 a.m. to 7 p.m. ET, Monday through Friday. Expedited paper check payments may be delivered next day but time of delivery may depend on the time of day that the transaction is scheduled by you. Next day delivery is not guaranteed. The fee charged for the Expedited Payments service is $9.95.

      You agree that you will pay all fees and charges in connection with your use of the Expedited Payments feature through Online Banking. You agree that delivery of Expedited Payments is subject to circumstances outside our control which may delay or make delivery impossible, and that we will not be liable for such circumstances.


    If you are an existing KeyBank Rewards Program (“Rewards Program”) member, when you enroll in the Online Banking Service, you will automatically be able to view your total available Rewards Points balance across all of your Eligible Products, as well as for each individual Eligible Product enrolled in the Rewards Program. You will also automatically receive Shopping Deals, a type of Bonus Offer. You will be able to view, and accept, applicable Bonus Offers by clicking on the “Shopping Deals” button, subject to the terms and conditions of each such Bonus Offer. Any Shopping Deals displayed and available in Online Banking are related to a specific Account and associated debit or credit card. Shopping Deals require the use of the card(s) associated with the Account that presents each such offer. If you have multiple Rewards Program credit or debit cards, please review the terms and conditions for each Bonus Offer in Online Banking or on the Rewards Program Website for further detail regarding Bonus Offers related to the associated Account(s) and card(s).



      When you enroll in the Online Banking Service, you will automatically have access to our KeyBank Mobile Banking service (“KeyBank Mobile Banking”), which includes software applications compatible for use on any compatible iPhone® or other mobile device operating on Apple’s iOS® mobile operating system, or any compatible mobile device operating on the AndroidTM operating system (each an “Eligible Mobile Device”). The list of Eligible Mobile Devices is available on the Website, and is subject to change without notice. By identifying a cellphone, smartphone, or other device as an Eligible Mobile Device for use with KeyBank Mobile Banking, KeyBank does not recommend, endorse or make any representation or warranty of any kind regarding the performance or operation of such a device. You are solely responsible for the selection of an Eligible Mobile Device and for all issues relating to the operation, performance, and costs associated with such device with your telecommunications carrier. iPhone® and iOS® are trademarks of Apple Inc. AndroidTM is a trademark of Google Inc. Use of this trademark is subject to Google permissions (

      KeyBank Mobile Banking is designed to supplement the Online Banking Service. The transaction activity displayed through KeyBank Mobile Banking is for informational purposes only and is not equivalent to the official statement information on our records. Our records shall control if there is any conflict with any information displayed on KeyBank Mobile Banking. KeyBank Mobile Banking will only return pending and cleared transaction history for the last ninety (90) days, and will return such results twenty-five (25) transactions at a time. Additionally, you may use the QuickView function on your Eligible Mobile Device to view the last three (3) transactions in your selected accounts with your finger (“QuickView”).

      Except as otherwise required by applicable law or regulation, we may terminate your use of KeyBank Mobile Banking and/or expand, reduce or suspend the type and/or dollar amounts of transactions allowed using the Service, change the enrollment process and transaction limits associated with it from time to time based on security issues and other factors, or discontinue, modify, add, or remove features from the Service, all at any time in our sole discretion. Your continued use of KeyBank Mobile Banking, or any of its features, will constitute your acceptance of, and agreement to, such changes.


      KeyBank Mobile Banking may be accessed on an Eligible Mobile Device by any customer of KeyBank with an Activated Account currently enrolled in the Online Banking Service and a User ID and Password that provides access to your account via Online Banking. As an alternative to your Password, you may elect to set up a personal identification number (“PIN”) on any Eligible Mobile Device. If your Eligible Mobile Device has fingerprint sensor technology, you may use your fingerprint to log into KeyBank Mobile Banking. Please note, however, that access to certain features may require an additional level of “step-up” authorization. You acknowledge and agree that you are solely responsible and liable for any and all activity related to access on or through your Eligible Mobile Device by you or any third party (a “Guest User”), and you hereby waive any claim that access through your Eligible Mobile Device by any Guest User was unauthorized. You understand and agree that the QuickView feature does not require you to log into KeyBank Mobile Banking, and may be viewed by a Guest User, even if they are not authorized by you to use your Eligible Mobile Device.

      You acknowledge and agree that we may collect, transmit, store, and use technical, location, and login or other personal data and related information, including, but not limited to, technical information about your device, system, and application software, and peripherals, and information regarding your location, that is gathered periodically to facilitate the provision of Software updates, product support, and other services to you (if any) related to, or in connection with, the Software or KeyBank Mobile Banking. We may use this information, as long as it is in a form that does not personally identify you, to improve our products or to provider services or technologies.


      There is no fee to use KeyBank Mobile Banking; however, regular account charges will apply to the Services and features accessible through KeyBank Mobile Banking. The telecommunications carrier of your Eligible Mobile Device may impose an extra fee in order to make such Eligible Mobile Device ‘wireless web enabled.’ Usage of KeyBank Mobile Banking through your telecommunications carrier’s web services or other third party provider’s WiFi service may also result in additional data charges from your telecommunications carrier or other third party provider.


      You acknowledge and agree that KeyBank is the owner of all right, title and interest in, and to, the mobile technology solution made available to you hereunder, including, but not limited to, any downloaded software and the computer programs contained therein, as well as any accompanying user documentation, and all subsequent copies, updates or versions thereof, regardless of the media or form in which they exist (collectively referred to herein as the “Software”). By accessing the Software or using KeyBank Mobile Banking, you agree to be bound by the terms of this Agreement. This Agreement will also govern any updates that replace and/or supplement the original Software, unless such update is accompanied by a separate license in which case the terms of that license will govern.

      You are granted a personal, non-exclusive, non-sublicensable, non-transferable license to install and use the Software (in machine readable object code only) only on an Eligible Mobile Device you own or control, solely for your personal use and as expressly permitted herein (“License”). This limited right to use the Software is revocable at our discretion. This is not a sale of the Software. All rights not expressly granted to you under this Agreement are hereby reserved by KeyBank. Nothing in this License shall entitle you to receive hard copy documentation, technical support, telephone assistance, or updates to the Software. You agree that we shall have no obligation to correct any bugs, defects or errors in the Software, or to otherwise support, maintain, improve, modify, upgrade, update or enhance KeyBank Mobile Banking or the Software. This License may be terminated at any time, for any reason or no reason, by you or us. Upon termination, you agree to immediately destroy all copies of any Software which has been downloaded to your Eligible Mobile Device or otherwise in your possession or control.

      The Software is commercial computer software subject to RESTRICTED RIGHTS. In accordance with 48 C.F.R. § 12.212 (Computer Software) or DFARS 227.7202 (Commercial Computer Software and Commercial Computer Software Documentation), as applicable, the use, duplication, and disclosure of the Software by the United States of America, its agencies or instrumentalities is subject to the restrictions set forth in this Agreement.


      You agree not to (i) modify, revise or create any derivative works of the Software; (ii) decompile, reverse engineer or otherwise attempt to derive the source code for the Software; (iii) redistribute, sell, rent, lease, sublicense, or otherwise transfer rights to the Software; or (iv) remove or alter any proprietary notices, legends, symbols, or labels in the Software, including, but not limited to, any trademark, logo, or copyright.


      KeyBank Mobile Banking’s remote deposit capture feature (“Mobile Deposit”) is designed to allow you to make deposits to your eligible Online Banking accounts (“Eligible Account”) by scanning checks and delivering the image and associated deposit information to KeyBank. Eligibility is determined on an account-by-account basis. We may, in our sole discretion, change the eligibility requirements for Mobile Deposit without prior notice. Please see the Mobile Deposit website at for a current listing of eligible accounts.

      We reserve the right to change, suspend, or discontinue Mobile Deposit, in whole or in part, or your use of Mobile Deposit, in whole or in part, at any time, and without any prior notice to you. Except as expressly provided in this Agreement, deposits made through Mobile Deposit are subject to all limitations and terms set forth in the Deposit Agreements governing your account, as they may be modified from time to time, including, but not limited to deposit acceptance, crediting, collection, endorsement, processing order, and errors.

      Eligible Items. You agree to scan and deposit only “checks,” as that term is defined in Federal Reserve Regulation CC (“Reg CC”) and only those checks that are permitted under these Terms of Use or such other items as we, in our sole discretion, may elect to accept for deposit. You agree that the image of the scanned check transmitted to us shall be deemed an “item” within the meaning of Article 4 of the applicable Uniform Commercial Code. You agree that you will not use Mobile Deposit to scan and deposit any checks or other items as follows: (i) checks or items payable to any person or entity other than you, or to you and another party; (ii) checks or items containing alteration of any of the fields on the front of the check or item, including the MICR line, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn; (iii) checks or items previously converted to a substitute check, as defined in Reg CC; (iv) checks or items drawn on a financial institution located outside the United States; (v) checks or items that are remotely created checks, as defined in Reg CC; (vi) checks or items not payable in United States currency; (vii) checks or items date more than six (6) months prior to the date of deposit; (viii) checks or items on which a stop payment order has been issued or for which there are insufficient funds; or (ix) checks or items otherwise prohibited by our current procedures relating to Mobile Deposit or which are otherwise not permitted under the terms of the Deposit Agreements. Please see the Deposit Agreements for further information regarding permitted and prohibited items for deposit.

      Endorsements and Procedures. You agree to restrictively endorse any item transmitted through Mobile Deposit by writing “KeyBank Mobile Deposit Only” after your signature, or as otherwise instructed by us. You agree to follow any and all other procedures and instructions for use of Mobile Deposit as we may establish from time to time. You also agree to furnish any information in your possession that we may request regarding a check or item presented for deposit or deposited through Mobile Deposit. You further agree to cooperate with us in the investigation of any unusual transactions, poor quality transmissions, and resolution of customer claims, including by providing, upon request and without further cost, any originals or copies of items deposited through Mobile Deposit in your possession and your records relating to such items and transmissions.

      Receipt of Items. We reserve the right to reject an item transmitted through Mobile Deposit, at our discretion. We are not responsible for checks or items we do not receive in accordance with this Agreement or for items that are dropped or damaged during transmission. An image of a scanned item is deemed received when you receive confirmation from us that we have received the image. Receipt of such information does not mean that the transmission was error free, properly processed or complete, or that funds will be credited for that check or item. You agree we are not liable for any loss, costs, or fees you may incur as a result of a chargeback of an ineligible item. By using Mobile Deposit, you accept the risk that an item may be intercepted or misdirected during transmission. You agree that we bear no liability to you or others for any such intercepted or misdirected items or information disclosed through such errors.

      Funds Availability; Cut-Off Times. We will make funds available for checks and items received, accepted, and successfully processed through Mobile Deposit in accordance with our standard Funds Availability Policy, as outlined in your Deposit Agreements. Deposits made using Mobile Deposit to an Eligible Account after 11:00 p.m. Eastern Time on any business day will be considered received by KeyBank on the next business day.

      Deposit Limits. We reserve the right, at any time in our discretion, to impose limits on the amount(s) and/or number of deposits you may make over a certain period of time. If you attempt to make a deposit in excess of your limit, your deposit may be rejected. If you are permitted to make a deposit in excess of your limit, such deposit is still subject to this Agreement, and we are not obligated to accept a similar deposit at other times. The current monthly dollar limit is $10,000.00 for any consecutive thirty (30) calendar day period for clients with a relationship account, and $5,000.00 for any consecutive thirty (30) day calendar period for clients who do not have a relationship account. A current list of relationship and non-relationship accounts may be found at There is no daily or monthly limit on the number of items that may be deposited, as long as the respective monthly dollar limits are not exceeded. To continue to be eligible to use Mobile Deposit, you may not have overdrafts or returned checks deemed excessive by us in our sole discretion.

      Presentment. The manner in which checks or items are cleared, presented for payment, and collected shall be in our sole discretion as set forth in the Deposit Agreements.

      Image Quality. The scanned image transmitted to us using Mobile Deposit must be legible. The image quality of the check or item must comply with the standards established from time to time by the American National Standards Institute, or any higher standard set by KeyBank, and with requirements set by any clearing house used by us or regulatory agency with authority over us.

      Disposal of Items. You agree to retain any check or item submitted through Mobile Deposit for fourteen (14) days after you have received confirmation from us that we have received your deposit (“Retention Period”). After the Retention Period, you agree to destroy the scanned check you presented for deposit, prominently mark it “VOID,” or otherwise render it incapable of further transmission, presentment, or deposit. You agree to promptly provide the check to us during the Retention Period, if requested. You agree never to represent to us, or any other party, a check or item that has been deposited through Mobile Deposit unless you are notified by us that the check or item will not be accepted for deposit through Mobile Deposit.

      Representations and Warranties. You represent and warrant to us that: (i) you will only submit eligible checks and items, and all checks or items will include all signatures required for their negotiation(s); (ii) you will not transmit duplicate items, nor will you deposit or negotiate, or seek to deposit or negotiate, any previously transmitted check or item with any third party; (iii) images will meet our image quality standards in effect from time to time; (iv) all information you provide to us is accurate and true, including that all images submitted through Mobile Deposit accurately reflect the front and back of the check or item at the time it was scanned; (v) you will use Mobile Deposit only for your only deposits and will not allow use of Mobile Deposit by way of a service bureau business, timesharing, or otherwise disclose or allow use of Mobile Deposit by or for the benefit of any third party; (vi) you will comply with the terms of this Agreement, and all applicable laws, rules, and regulations; (vii) you are not aware of any factor which may impair the collectability of any item; and (viii) you agree to indemnify and hold us harmless from any loss or breach of the foregoing representations or warranties.


    The Service is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to applicable law or regulation. We may restrict the availability of the Website and the Service in any jurisdiction or country where such use would be contrary to U.S. law or regulation, or which is identified as presenting a high risk of fraud. Please call 1-800-KEY2YOU, or TTY/TDD at 800-539-8336, for the current list of countries where transactions are restricted.


    When you enroll you may access your Investments accounts, subject to your "Key Investment Services Service Agreement and Disclosure" which is incorporated herein and made a part of this Agreement and shall apply to your use of the Services to the extent you are a KIS client.


    When you enroll in the Services, certain copies of your account statements for Activated Accounts may automatically be provided online in the Service. However, if you have elected to receive paper copies of your account statements in the mail, you will continue to receive them in paper form until you elect to enroll in online delivery of your account statements for Activated Accounts. You will only stop receiving paper copies of your account statements when you successfully enroll in online delivery of your account statements through the Service. When you enroll in online delivery of deposit, loan, line of credit, credit card and investment account statements for your Activated Accounts, you will receive these official account statements online, together with an Email alert notice advising you when the statement is available for viewing, subject to our "Online Statement and Document Delivery Service Agreement".


    Unencrypted Email is not secure. You should not rely on Email if you need to communicate with us immediately; for example, if you need to stop payment on a check, to report a lost or stolen card, or an unauthorized transaction. You should not use Email, or reply to any Email, to send us your personal or any confidential information. We will not take action based on your Email request until we actually receive your message and have a reasonable opportunity to act. You agree to update your Email address on our records to maintain at all times a valid and active Email address at another Internet service provider. If you use any Online Banking function that requires us to send you Email, we may charge you a fee if our electronic communication to you is returned due to an invalid Email address and we resend this communication in writing to your postal mail address.

    Email Alert. KeyBank, through the Website may, at our option, send one or more Email alerts on transactions or other activities pertaining to your Accounts visible through the Online Banking Service ("Bank-Initiated Alerts"). In addition, upon sign on to the application, you may select to receive specific Email alerts for specific accounts for delivery to your Email address on record with KeyBank ("Customer-Initiated Alerts"). Both Bank-Initiated Alerts and Customer-Initiated Alerts are Emails covered by this section. This Email alert service shall not modify any right or obligation that you or we may have under applicable law or any agreement with KeyBank. By using the Online Banking Service and selecting specific Email alerts, you acknowledge and agree we shall have no liability if any other person accesses, views, uses or discloses your Email notification content as all Emails are sent via unencrypted means through an unsecured internet. You understand and agree that delivery of Email notification is not guaranteed and may be subject to delay or non-receipt due to reasons that are not under KeyBank's control. You also agree that we are not responsible for any action not taken by you due to an alert or transaction triggering an alert. Any fees associated to receipt of these alert notifications that are applied by your internet service provider are your sole responsibility. Alert notifications will never include full account information, User IDs, or Passwords. Some information regarding balances and transactions may be included. You hereby consent to KeyBank's delivery of these alerts to the Email address on its records, and you acknowledge that anyone with access to your personal Email account may be able to access this information. This means that a person who is able to access your Email will be able to see information relating to your Account contained in the alert. This service is provided for informational use only and should not replace your normal banking habits or processes. We may stop the alert notifications at any time, or may begin to charge a fee as determined.


    Transactions made in your Activated Accounts by your use of the Services will appear on our official account statements you will receive for your Activated Accounts. Statement information, transaction information, and available balance that you view through this Service are in real time for checking, savings and certificate of deposit accounts. All other account balances and information are effective as otherwise indicated. The online statement displayed is for information purposes only and is not equivalent to the official statement information on our records. Our official statement records will control if there is any conflict with information displayed on your Internet screen.


    If you have a KeyBank unsecured credit card account ("Credit Card") and access daily transaction information, you acknowledge that KeyBank receives information from a third party vendor and is not liable for delays in providing updated information. This electronic record is for informational purposes only and does not satisfy the requirements of the federal Truth-in-Lending Act nor does it replace your monthly statement. Your monthly statement contains detailed payment information. This electronic record does not include information about your Cash Advance Credit Line on your Credit Card account. Only a portion of your Credit Line may be available for cash transactions; consult your monthly statement for details.


    If you have a Mortgage, you acknowledge that KeyBank is not liable for delays in providing updated or real-time information through the Service. The electronic record is for informational purposes only and does not replace your Mortgage statement or any other disclosures or notices KeyBank provides to you.

    Except as otherwise required by applicable law or regulation, you understand and agree that we may, at any time, for any reason and without notice: i.) terminate, suspend or reduce your use of, or access to, the Services available to your Mortgage; ii.) close, remove, terminate or suspend your Mortgage as an Activated Account available for the Services; or iii.) utilize a combination of these, or similar, actions.

    Nothing herein affects, changes, supplements or modifies, in any way, our procedures and requirements for the submission of qualified written requests, notices of error or information requests concerning Mortgages; the procedures and requirements for which can found on and on the back of your Mortgage statement.


    If you have a commercial loan or line of credit from KeyBank (a "Commercial Credit Account"), you hereby authorize us to accept your electronic instructions from time to time pursuant to this online Service in order to (a) disburse loan advances under your Commercial Credit Account as a credit to any designated deposit account with us and (b) transfer funds from your designated deposit account with us as a payment on your Commercial Credit Account. This Commercial Credit Account and any designated deposit account shall be considered an Activated Account under this Agreement. You represent and warrant to us that you are the owner of all such deposit accounts and are authorized to withdraw funds from such accounts and to take draws from the Commercial Credit Accounts. You agree that you shall be liable for all sums transferred pursuant to this Authorization and that all transfers will also be subject to the terms of the Promissory Note(s) evidencing the Commercial Credit Account(s). You agree that we are not obligated to honor your electronic instructions on our Website in connection with this Authorization if you fail to maintain adequate funds to cover requested payment transfers, and we shall not be liable for dishonor of checks or other items presented against our deposit account due to insufficient funds caused by following your electronic instructions hereunder. You agree that use of your User ID and related Password represent commercially reasonable security procedures, which you and we agree upon, for purposes of your providing electronic instructions for loan advances and loan payments from and to your Commercial Credit Account.

    You also agree that as to any Activated Account that is used for business or commercial activity and all Commercial Credit Accounts, you have been authorized by the appropriate action of the business to initiate transactions in the accounts and to act on behalf of the business, including, without limitation, to enroll in the eBill feature of the Services and to accept all agreements, disclosures, terms and conditions of any Payee on behalf of the business or on your own behalf. We may rely on this authorization until you notify us in writing that such authority has been withdrawn.

    This Section 16 constitutes your authorization for us to follow your instructions (the “Authorization”). You hereby release us and agree to defend and indemnify us from any and all claims, costs and damages which may arise out of any actions taken by us in relying upon and/or complying (or attempting to comply) with your electronic payment or disbursement instructions under this Authorization in making any transfer of funds pursuant to this Authorization, and taking any action or following any instructions under this paragraph.


    HelloWallet, an affiliation of KeyBank National Association, is a financial information service that allows you to aggregate your personal financial information from KeyBank and/or non-KeyBank sources, and assists you in reviewing, managing, and tracking your personal finances. If you are eligible for the HelloWallet program and elect to enroll, you may review your financial wellness score (the "Wellness Score") which is provided solely by HelloWallet, subject to your acceptance of the HelloWallet Terms of Use (the "HelloWallet Terms"), which are incorporated herein by reference. If there is any conflict between any term of this Agreement and the HelloWallet Terms, solely with respect to your enrollment in or use of HelloWallet, the HelloWallet Terms shall control.

    Your Wellness Score is based on the account and other financial information you provide to HelloWallet. Your Wellness Score is only a prediction and the accuracy of the information displayed is based entirely on the extent to which you have provided your financial information to HelloWallet. You understand and agree that you are solely responsible for the accuracy of the data you supply to HelloWallet and any resulting Wellness Score. You understand and agree that your Wellness Score is displayed in KeyBank's Online Banking Service as a convenience to you, and does not in any way constitute an evaluation by KeyBank of your finances. You understand and agree that your Wellness Score as displayed in the KeyBank Online Banking Service may differ from the Wellness Score displayed on HelloWallet's website, and the Wellness Score on the HelloWallet website should be considered the most accurate.

    You understand and agree that your Wellness Score, and any financial insights or other information shared on the KeyBank Online Banking Service are presented for informational purposes only and should not be construed as individual tax or financial advice. KeyBank does not provide legal advice, and nothing herein shall be construed as such.

    You further understand and agree that the HelloWallet program will provide access to third party sites which will allow such sites to retrieve your account information from different companies to display them together. By enrolling in the HelloWallet program, you authorize KeyBank to communicate and receive certain information from its third party service providers, which allows KeyBank and its third party service providers to display such data as your Wellness Score and other insights regarding your finances within the KeyBank Online Banking Service and the HelloWallet website.

    By clicking "Agree and Continue to HelloWallet" below, you agree to authorize HelloWallet to access your KeyBank Online Banking account to capture your account information as part of the HelloWallet service and subject to terms between you and HelloWallet.

    HelloWallet Consent to Transfer Data to KeyBank

    By clicking "Agree and Continue to HelloWallet", you authorize HelloWallet to share certain Personal Information you have voluntarily furnished to HelloWallet, or to which you have authorized HelloWallet to obtain access ("Personal Information"), with KeyBank. The Personal Information HelloWallet provides to KeyBank will include, but will not necessarily be limited to, your Financial Wellness Score, your record of purchases, household profile, financial profile, a record of your usage of the HelloWallet service, and other information that will be used by KeyBank in furnishing authorized services to you.

    HelloWallet's sharing of Personal Information with KeyBank will be in accordance with KeyCorp Privacy Notice and the Terms and Conditions you agreed to that may change from time to time.


    Business days are Monday through Friday, except holidays. Transaction requests on Saturday and Sunday are considered Monday transactions, except if Monday is a holiday. The Services are available to you 24 hours a day except at times of Systems Unavailability and except as to the Online Bill Pay Expedited Payments service which is available from 4:00 a.m. to 7:00 p.m. ET Monday through Friday. Bonus Offers are available subject to the terms and conditions of each such offer. Transactions you conducted after the Cutoff Time will be posted to our official account statement the next business day. "Cutoff Time" refers to, for the times stated below, local time at our KeyBank branch where your Activated Account is maintained, Monday through Friday, except holidays, unless otherwise stated: (1) for Bill Payment: 7:00 p.m. ET; (2) for Transfer Funds: 7:00 p.m. local time; (3) for Wire Transfer: 4:00 p.m. ET; (4) for Stop Payment: 10:00 p.m. local time; and (5) for any KeyBank - KeyDirect Account: 7:00 p.m. ET for all activity; (6) for Loan or Line of Credit Payments paid via the Loan Payment functionality, or Credit Card payments: 4:30 p.m. ET The loan payment functionality is only available between 7:00 a.m. and 7:00 p.m. ET. If you send a Bill Pay request near the Cutoff Time and your transaction is not completed before the Cutoff Time, your transaction request will be sent the next business day. We may change any Cutoff Time without notifying you.


    You understand that utilization of the "Enhanced Funds Transfer", which allows you to transfer funds to and from accounts outside of Key and to others within Key who are not associated with your accounts may incur certain costs associated with ACH (Automated Clearing House) processing through the Website. You agree that you will pay all fees and charges in connection with your use of the Enhanced Funds Transfer feature through Online Banking.


    We maintain procedures to protect confidential information about you and your use of our products and services. Our information practices are fully detailed in The KeyCorp Privacy Notice. By enrolling in any Service, you agree to receive our Privacy Notice electronically. This means that you can access our current Privacy Notice at any time on our Website, and that Key will no longer annually mail you a paper copy for as long as you remain enrolled in any Service. You acknowledge and agree that you are solely responsible and liable for any and all activity related to access on or through your Internet access equipment by you or any Guest User, and you hereby waive any claim that access through your Internet access equipment by any Guest User was unauthorized.


    It is possible that the Service may offer links to other sites not operated by KeyBank. The eBill function may provide a link to a Payee’s website in order for you to obtain an eBill from that Payee. The HelloWallet program may provide a link to HelloWallet in order for you to modify your financial information or view your Wellness Score. These links are provided for your convenience and only are offered for your use at your own discretion. KeyBank cannot attest to the content or accuracy of information provided by these linked sites, and does not provide, endorse, or accept responsibility for the product, service or overall content available on third party websites. We do not represent you or the third party site in any transaction you may enter into with the third party. The Privacy and Security policies of the third party website to which you are linking may differ from those of KeyBank. You should review the privacy or security disclosures on each third party site for further information. Third party websites may provide less security than websites operated and maintained by KeyBank.


    If you believe an unauthorized transaction was made in any Activated Account in connection with any Service, call us immediately at 800-539-1539 or for TTY/TDD at 800-539-8336, or write to: Online Banking Customer Service at 3290 Main St., Amherst, NY 14226, MAILCODE: NY-00-01-0275.


    You are responsible for all electronic funds transfers and electronic payments you make using the Service. If you permit other persons to use the Service or your User ID or Password, you are responsible for all electronic funds transfer transactions they make from your Activated Accounts. You are liable for all transfers and payments that you make or are made by any other user, even if such user exceeds your authority or is not an authorized signer on your Account. You must notify us immediately if you believe any of your Activated Accounts was accessed or your Password was used without your permission. If you are an individual and use your Activated Account for personal, family or household purposes, important limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E (12 C.F.R. Part 1005) are explained in our EFT Disclosure Statement. However, if you use the Services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to use the Services and to prevent all unauthorized use by other employees or persons.


    The Deposit Agreement, User Agreement, and our EFT Disclosure Statement describe our responsibility for completing electronic funds transfers and electronic payments, and our exceptions from liability for our failure to do so. This Agreement applies to your online transactions under the Services. WE WILL ALSO HAVE NO LIABILITY WHATSOEVER FOR FAILURE TO COMPLETE A PAYMENT OR TRANSFER YOU INITIATE OR ATTEMPT TO INITIATE THROUGH THE SERVICE UNDER ANY OF THESE CIRCUMSTANCES: (1) if the transfer or payment could not be completed due to Systems Unavailability or due to any circumstances beyond our control, including, without limitation, acts of God, any malfunction of your Internet access equipment, any internet virus, Trojan horse, worm or other hostile software code, or any problem that may be associated with your use of any Service or (2) if the payment was a tax payment, a court ordered payment or payment to a payee outside the U.S.A. WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY ,FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, WITH RESPECT TO ANY SERVICE, PRODUCT, OR OFFER. NO WARRANTY IS PROVIDED THAT THE SOFTWARE WILL BE FREE FROM DEFECTS OR VIRUSES OR THAT OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED. YOUR USE OF THE SOFTWARE AND ANY MATERIAL OR SERVICES OBTAINED OR ACCESSED VIA THE SOFTWARE IS AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM THEIR USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.



    You may cancel one or more of the Services by notifying us at the telephone number or address referenced in the paragraph titled “Reporting Unauthorized Transactions.” We may require you to confirm your request in writing. We may cancel your access to all or any one of the Services without notice. Cancellation of Online Bill Pay will stop all online access to Online Bill Pay. If you wish to cancel your enrollment in HelloWallet, you must do so directly on the HelloWallet website.


    The Service may be unavailable when systems require maintenance or upgrades or major unforeseen events occur, such as earthquakes, fires, floods, computer failures, interruptions in telephone or other telecommunications service, electrical outages, civil unrest or riots, war, or acts or threaten acts of terrorism or other circumstances beyond our control. We shall have no liability for interruptions or delays in Services due to Systems Unavailability.


    We will take security procedures and counter-measure procedures to ensure the security and confidentiality of your financial records and transactions under the Services. You agree to comply with all security procedures we may impose for use of the Services including the use of up-to-date firewall and virus protection software on any computer you may use to access the Services. You agree the security techniques used by us in connection with the Services are commercially reasonable security procedures, and you assume all risk of loss for unauthorized transactions where we have followed our then current security procedures, except to the extent that such liability is limited or prohibited by applicable law or in the event that our EFT Disclosure Statement is applicable to the electronic funds transfer or other error.


    Except as otherwise required by applicable law, we may add, remove, or otherwise modify any of the terms and conditions of this Agreement, its related services, and applicable fees and charges, at any time and without notice to you, and such changes will be effective immediately. This Agreement as revised will be posted on an Internet website at, and we may send you written notice at your Email or postal address in our files. Your continued use of any Service (covered hereby) after our sending any required notice, or posting such changes to this Agreement on this Website, will constitute your acceptance of, and agreement to be bound by, such changes to this Agreement. You agree that these procedures are acceptable to you to provide you with notice of changes to this Agreement. The revised Agreement will supersede the affected terms and conditions of this Agreement and shall apply to any activity or transaction previously or hereafter taken by you in connection with such Service, except new fees and charges shall apply prospectively only.


    You may not transfer or assign this Agreement without our prior written approval, and any unauthorized assignment or transfer will be null and void. We may assign or transfer this Agreement at any time without notice.


    By providing a telephone number for a cellular telephone, other wireless device, or a landline number that was later converted to a wireless device, you are expressly consenting to receiving communications at that number, including, but not limited to, prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system from KeyBank National Association and its affiliates and agents. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls regardless of their purpose. These calls and messages may incur access fees from your cellular provider.


    Our Website (excluding linked sites) is controlled by us from our offices in the State of Ohio, United States of America. All matters relating to your access to or use of our Website shall be governed by the laws of the State of Ohio, and the federal laws of the U.S.A., without regard to any conflicts of law principles. The application of the United Nations Convention of Contracts for the International Sale of Goods, and the model Uniform Computer Information Transactions Act approved by the National Conference of Commissioners on Uniform State Laws (as enacted and/or modified into any state law in the U.S.A.), are hereby expressly excluded and shall not apply to the this Agreement and the Services, Products and Materials accessed hereunder.

    We make no representation that our Products, Materials or Services available on our Website are lawful, appropriate or available for use in any location outside Ohio, and your accessing them from territories where the same or their content is unlawful or illegal is prohibited. You are solely responsible for compliance with local laws where you reside or are located. If you use our Website or our Products, Materials or Services for any unlawful or illegal purpose, you must promptly reimburse us for all losses, costs and expenses incurred by us as a result of such use.


    You agree and hereby submit to the exclusive personal jurisdiction and venue of the State courts and federal courts in Cuyahoga County, Ohio, with respect to all matters relating to your access to or use of our Website or any Product, Material or Service. You irrevocably consent to such jurisdiction and venue.


    If any non-material term of this Agreement is declared invalid or unenforceable by any court, and the remaining terms of this Agreement are not materially affected, then this Agreement will be interpreted as if the invalid non-material terms had not been in place for this Agreement. Paragraph headings do not limit or define either party's rights or obligations.


    Any claim arising out of or relating to this Agreement concerning any KeyBank deposit account that is an Activated Account under this Agreement, or any related Service, is subject to the terms and conditions concerning Arbitration and Waiver of Jury Trial described in our Deposit Account Agreement and Funds Availability Policy.

Last Modified: May 2017