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Report Online Banking or Email Fraud
Report Identity Theft
Identity theft is a federal crime that occurs when an individual or group steals identifying information and uses it to commit fraud, typically for financial gain.
Information criminals access this data – such as a Social Security number or credit card information – in multiple ways, including by mail, over the phone, and online.
Be proactive. Taking a strategic approach to your own information security can give you an advantage over identity thieves. Follow these simple tips to strengthen your data protection.
Create different login information for each online account, opting for random, unique passwords with a combination of capitalized and lower-case letters, numbers, and special characters. Avoid using commonly used words or public information, such as birthdays or addresses.
Memorize your login information. Never store it on or beside the computer.
Track payment schedules and credit/debit card renewal dates. If any account-related material appears late, contact the financial institution.
Enroll in online banking and check your accounts frequently.
Be wary of unsolicited requests for Social Security numbers or other confidential information. When it is necessary to share information, confirm the party is who they say they are before complying, then make a note of the request.
Keep unnecessary information off your checks, such as your Social Security number, driver's license number, and telephone number.
Shred sensitive paperwork before discarding, including unsolicited credit card offers.
Use only official U.S. post boxes to send mail.
If you believe your information has been compromised, take these steps as soon as possible:
Call KeyBank's Fraud Hotline at 800-433-0124.
Call the fraud hotlines at other financial institutions where you have funds or credit.
Contact the credit bureaus listed below and ask them to put a fraud alert on your file. This alert requires creditors to call you for confirmation before opening a new account, a common practice of identity thieves:
File an identity theft report with your local law enforcement agency.
The information and recommendations contained here have been compiled from sources believed to be reliable and represent the best current opinion on the subject. No warranty, express or implied by KeyBank, is made as to the absolute correctness or sufficiency of the information contained. This is meant as general information only; particular situations may require additional actions.
This document is designed to provide general information only and is not comprehensive nor is it legal advice. If legal advice or other expert assistance is required, the services of a competent professional should be sought. KeyBank does not make any warranties regarding the results obtained from the use of this information.