Response Confirmation

Thank you for letting us know you did not authorize this charge.


We have noted this transaction as potentially fraudulent activity and have blocked your card to prevent further charges. Please call us at 1-866-821-9096 for 24/7 customer service as soon as possible to complete a fraud report and review next steps. If you use a TDD/TTY device, please call 1-800-539-8336.


To learn more about KeyBank fraud alerts and consumer security, visit Credit and Debit Card Fraud Alerts or Online Banking Security and Fraud Protection.